[FAQ] How can I change / define the number my phone calls to retrieve a voice mail message?
The Admin Guide defines the following Parameters:
Possible selections are contact, registration or disabled and the default setting is registration.
The message retrieval mode and notification for registration x. contact – a call is placed to the contact specified by msg.mwi.x.callback. registration – the registration places a call to itself (the phone calls itself). disabled – message retrieval and message notification are disabled.
The follow up parameter to above is:
ASCII encoded string containing digits (the user part of a SIP URL) or a string that constitutes a valid SIP URL (6416 or email@example.com) The contact to call when retrieving messages for this registration if msg.mwi.x.callBackMode is set to contact.
In order to define a specific number to be dialed in order to retrieve a voice mail message the below configuration can be used.
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Polycom Community Message Center Contact example file Fri Dec 13 09:54:00 2013 -->
<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
<msg.mwi.1.callBackMode msg.mwi.1.callBackMode="contact" msg.mwi.1.callBack="5555"/>
Above example set's the voice mail message center call back mode to a contact and defines the number to call as 5555. Only the first registration / line ( 1 ) of the phone is defined to do so.
The above can also be changed via the Web Interface:
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's