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[FAQ] How can I change / define the number my phone calls to retrieve a voice mail message?

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Polycom Employee & Community Manager

[FAQ] How can I change / define the number my phone calls to retrieve a voice mail message?

The Admin Guide defines the following Parameters:

 

  • msg.mwi.x.callBackMode

Possible selections are contact, registration or disabled and the default setting is registration.

 

Explanation:

 

  • The message retrieval mode and notification for registration x. contact – a call is placed to the contact specified by msg.mwi.x.callback. registration – the registration places a call to itself (the phone calls itself). disabled – message retrieval and message notification are disabled.

The follow up parameter to above is:

 

  • msg.mwi.x.callBack

Explanation:

 

  • ASCII encoded string containing digits (the user part of a SIP URL) or a string that constitutes a valid SIP URL (6416 or 6416@polycom.com)
    The contact to call when retrieving messages for this registration if msg.mwi.x.callBackMode is set to contact.

In order to define a specific number to be dialed in order to retrieve a voice mail message the below configuration can be used.

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Polycom Community Message Center Contact example file Fri Dec 13 09:54:00 2013 -->
<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
  <msg>
    <msg.mwi>
      <msg.mwi.1.callBackMode msg.mwi.1.callBackMode="contact" msg.mwi.1.callBack="5555"/>
    </msg.mwi>
  </msg>
</polycomConfig>

 Above example set's the voice mail message center call back mode to a contact and defines the number to call as 5555. Only the first registration / line ( 1 ) of the phone is defined to do so.

 

The attached file can either be imported via the => Web Interface <= or loaded via a => provisioning server <=.

 

The above can also be changed via the Web Interface:

 

MessageCentre.PNG

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Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's