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[FAQ] How can I check out the Registration Status of my Phone?

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Polycom Employee & Community Manager

[FAQ] How can I check out the Registration Status of my Phone?

A quick way of checking if the phone is still registered to the SIP Provider is looking at the Line Icon:

 

LineIcon.png

 

More detailed Information can be obtained via: 

 

Press the Menu Key => select Status => select Lines

 

this menu will offer you now either the Line Information or the Server Status

 

SPIP650_LIneRegistrationStatus.png

 

Both of the above should provide you with a countdown Information showing the registration/subscription to the SIP Server.

 

If above shows nothing or no registration Information the Phone has lost it's connectivity to the SIP Server. Please use this post => here <= to attempt and troubleshoot this.

 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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