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[FAQ] How can I check the SIP and UCS / UC Software and BootROM / Updater Version?

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Polycom Employee & Community Manager

[FAQ] How can I check the SIP and UCS / UC Software and BootROM / Updater Version?

EDIT: In January 2018 Poly acquired ObiHai and Poly VVX 150, 250, 350 and 450 phones can be ordered with Poly UC Software or ObiHai software

 

ObiEdition:

 

Vie the Web Interface Status > System Status > Product Informarion

ObiEdition_SoftwareVersion.png

 

On the Phone press Home > Product Information and scroll down and the Software Version will be displayed

 

UC Software:

 

Since UCS 3.3.0 or later the UC Software and BootROM / Updater Version is shown on the Web Interface:

 

WebInterfaceSoftwareVersion.PNG


Pre UCS 3.3 0 (can be used in UCS 3.3.0 and newer as well):

 

Software Version


Press Menu Key => select Status => select Platform => select Application => select Main (shows SIP/UCS Version)

 

VVX_UC_Software.jpgSIP_UCS_Version.png

 

Press Menu Key => select Status => select Platform => select Phone (shows Part Number Version)

  

 

Partnumber.PNG

 

Above example would be a SPIP650

 

BootROM or Updater

 

  • Press Menu Key => select Status => select Platform => select Phone (shows BootROM / Updater Version)

 VVX_Updater_Software.jpg

BootRom_Upgrader_Version_02.png or Updater_01.png

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 1 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: [FAQ] How can I check the SIP and UCS / UC Software and BootROM / Updater Version?

Since UC Software 5.4.0 we also support a multiple key combination to have easier access to such information.

 

Pressing on a VVX Phone the keys 1, 4 and 7 will display:

 

MKC_Software.PNG

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Highlighted
Polycom Employee & Community Manager

Re: [FAQ] How can I check the SIP and UCS / UC Software and BootROM / Updater Version?

CCX Phones running in Teams mode

 

  • Select the Hamburger Menu
    CCX_Software_Version_Poly_01.png

  • Select Settings
    CCX_Software_Version_Poly_02.png

  • Select Device Settings
    CCX_Software_Version_Poly_03.png
  • Select About

    The Poly UC Software will be displayed in section 1 and the relevant Microsoft Software in section 2

    CCX_Software_Version_Poly_05.png
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3