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[FAQ] How can I create a Screen Capture of the phone GUI?

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Polycom Employee & Community Manager

[FAQ] How can I create a Screen Capture of the phone GUI?

UPDATE

 

Brandon Guy, a Poly Employee, shares a tool >here< which allows the remote control of a Poly VVX, CCX and Poly Trio:

 

DeviceOperatorConsole.png

 

 

Since VVX UC Software 5.8.0 the combination of the following parameters can be used to avoid the above:

 

<test up.screenCapture.value="1"
up.screenCapture.enabled="1" />

 

Since Trio UC Software 5.8.0 the combination of the following parameters can be used to avoid the above:

<test up.screenCapture.allowed="1"
up.screenCapture.enabled="1" />

 

A combination of both of the above is attached and can be downloaded, unzipped and imported via the Web UI Utilities > Import & Export Configuration > Import Configuration

 

Prior to UC 5.8.0 or older:

 

Since SIP 3.2.0 you can capture the current screen on a SoundPoint IP, SoundStation IP, VVX ,Trio or a Visual+ phone through the web interface to the phone.

 

In order to utilize this facility the Parameter :

 

<up up.screenCapture.enabled="1" />

 above needs to be added to the Configuration via the Provisioning Server.

 

Username: Polycom

Password: 456

 

This does not automatically allow a User to capture the Screen, the functionality needs to be activated by the Phone User.

 

Note: You need to re-enable the Screen Capture feature after every phone restart or reboot (repeat below)!

 

Press the Menu Key

 

Main Menu

 

Select Settings

 

Settings Menu

 

Select Basic

 

Basic Settings Menu

 

Select Preferences

 

Preferences Menu

 

Scroll down and select Screen Capture

 

Screen Capture

 

Enable or disable the Functionality.

 

Screen Capture enabled

 

 

Accessing the Screen Capture:

 

As the browser address, enter 

 

http://<Phone IP Address>/captureScreen

 

UC Software versions after 5.1.x made changes to the Web Interface so you may need to enable this first as shown => here <= or use HTTPS

 

https://<Phone IP Address>/captureScreen

 

The current screen that is shown on the phone is shown in the browser window. The image can be saved as a file.

 

Example of a VVX 600 with one color expansion module attached:

 

Screen_capture_EM_VVX_.jpg

 

If the function was activated via the configuration but has not been enabled via the GUI the following will appear:

 

The document requested was not found on this server

 

You can also capture an individual expansion module layer:

 

http://<phone-ip-address>/captureScreen/em/<EM page number>

The range for EM page numbers is 1 to 9 

 

Please consult your Admin Guide matching your SIP / UC Software Version.

 

NOTE: Only later UCS versions support this for VVX Expansion Modules!

NOTE: Prior to UCS 5.2.0 importing the configuration file on a VVX requires a manual reboot !

 

UPDATE: 

 

Since UC Software 5.5.2 or later you can also capture the screen of a Visual+

 

Simply browse to the IP of the Visual+

 

http://<Phone IP Address>/captureScreen

 Visual+IdleScreen0_Small.png

 

UPDATE: 

 

Since UC Software 5.7.1 Rev AB or later you can also capture the screen of a connected GroupSeries

 

Simply browse to the IP of the GroupSeries

 

http://<GS_IP>/currentscreen.cgi

ScreencaptureScreencapture

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: [FAQ] How can I create a Screen Capture of the phone GUI?

Screen Capture in Teams mode

 

Option 1 Phone not signed into Teams

 

  • On a CCX500, 600 and 700 press the Settings Menu

    CCX500_600_700_Screencapture_01.png

  • Then select Debug and enable Screen Capture

    CCX500_600_700_Screencapture_02.png

  • Follow the above instructions aka browse to HTTP(s)://<IP of Phone/captureScreen

 

Option 2 Phone signed into Teams

 

  • Select the Hamburger Menu
    CCX_Software_Version_Poly_01.png

  • Select Settings
    CCX_Software_Version_Poly_02.png

  • Select Device Settings
    CCX_Software_Version_Poly_03.png

  • Select Admin Only
    CCX_Web_Enable_01.png

  • Enable the Screen Capture
    CCX_Screen_Capture_01.png

  • Follow the above instructions aka browse to HTTP(s)://<IP of Phone>/captureScreen
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Polycom Employee & Community Manager

Re: [FAQ] How can I create a Screen Capture of the phone GUI?

Screen Capture ObiEdition VVXx50

 

  • Browse to the IP address of the Phone
  • Enter the username and password, default is admin/admin
  • System Management > Device Admin > Enable LCDScreenShot
    ObiHai_ScreenShot_01.png

  • System Management > Device Update > Screenshot and click on "Press snap to Start the Process"
    ObiHai_ScreenShot_02.png
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3