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[FAQ]How can I disable the Do not Disturb / DND and/or Call forwarding options on the Phone?

Polycom Employee & Community Manager

[FAQ]How can I disable the Do not Disturb / DND and/or Call forwarding options on the Phone?

UCS 5.1.1 introduced new features and you can now either disable the DND and/or the call forwarding options.


Option 1:


Disable DND on the IDLE screen




<dnd feature.enhancedFeatureKeys.enabled="1" softkey.feature.doNotDisturb="0" />


In order to remove the gap left by this simply add the additional:





Option 2:


Disable call forward on the IDLE screen


<fwd feature.enhancedFeatureKeys.enabled="1" softkey.feature.forward="0"  />



the same with the alignment on:


<change efk.softkey.alignleft="1" />



Both of the above still leaves the Option within the menu:




Option 3:


Remove DND Softkey and Menu Option:


<dnd feature.doNotDisturb.enable="0" />

 The above will remove the Softkey and the Menu Option.




Option 4:


Remove FWD Softkey and Menu Option:


<fwd feature.enhancedFeatureKeys.enabled="1" feature.forward.enable="0" />



You can combine Option 1 and 2 or Option 3 and 4


Examples for all options are attached and can be mixed

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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