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[FAQ] How can I find out the IP Address of my Phone

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Polycom Employee & Community Manager

[FAQ] How can I find out the IP Address of my Phone

EDIT: In January 2018 Poly acquired ObiHai and Poly VVX 150, 250, 350 and 450 phones can be ordered with Poly UC Software or ObiHai software

 

ObiEdition:

 

  • On the Phone press Home > Product Information and scroll down and the IP Address will be displayed

 

UC Software:

 

UC Software 5.3.0 or later

 

  • Press 1,4 and 7 for around 2 seconds and the Phone Information Screen will be shown

UC Software 5.2.x or later

 

  1. Press Menu Key => select Status =>

    IP_Address_01.PNG

    Select Network =>

 

IP_Address_02.PNG

select TCP/IP Parameters =>

 

IP_Address_03.PNG

 

The current IP Address is being displayed

 

IP_Address_04.PNG

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: [FAQ] How can I find out the IP Address of my Phone

Since UC Software 5.3.0 we also support a multiple key combination to have easier access to such information.

 

Pressing on a VVX Phone the keys 1, 4 and 7 will display:

 

1_4_7_MKC.PNG

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2