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[FAQ] How can I manually change network settings on the phone?

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Polycom Employee & Community Manager

[FAQ] How can I manually change network settings on the phone?

Depending on the Software version of the phone there are two separate methods to change IP settings.

 

Pre < UCS 4.0.0:

 

On the phone press the Menu Button

 

Select Settings

 

Settings.PNG

  

Select Advanced (The standard password is 456)

 

Advanced.PNG 

 

password.PNG

 

Select Admin Settings

 

AdminSettings.PNG

 

Select Network Configuration

 

NetworkConfiguration.PNG

 

Select Ethernet Menu

 

EthernetMenu.PNG

 

Disable the DHCP option

 

DiableDHCP.PNG

 


Add an IP Address, Subnet Mask and a IP Gateway manually

 

IPAddress.PNG

 

Store the above settings and return to the Network Configuration

 

EthernetMenu.PNG

 

Scroll down to the DNS Server Address

 

DNS.PNG

 

After > UCS 4.0.0:

 

If the phone has already received an IP address browse to the phone and change it within the Ethernet Menu

EthernetMenuWebInterface.PNG

 

Manually changing the IP:

 

  • Press the Menu Key and select Settings

    Manual_IP_01.PNG

  • Select Advanced

    Manual_IP_02.PNG

  • Enter your Password (Standard 456)

    Manual_IP_09.PNG
  • Select Administration Settings

    Manual_IP_03.PNG

  • Select Network Configuration

    Manual_IP_04.PNG

  • Select Ethernet Menu

    Manual_IP_05.PNG

  • Disable DHCP

    Manual_IP_06.PNG

  • Set your IP Address, Subnet and Gateway

    Manual_IP_07.PNG

  • Leave Menu via Back and add DNS details if required

    Manual_IP_08.PNG

  • Leave Menu via Back and store the settings when prompted. The Phone will reboot after this

 

UC Software 5.4.5 or later:

 

We can now utilize the up.basicSettings.networkConfigEnabled="1" Parameter to enable access to the Network Menu within the Settings > Basic Menu.

 

  • Press Menu and select Settings
    Manual_IP_01.PNG

  • Select Basic
    Network_Basic_01.PNG

  • Scroll down to Network Configuration
    Network_Basic_02.PNG

  • Network_Basic_03.PNG
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's