[FAQ] How can I prevent the phone from automatically accessing a line when the Handset is lifted?
The Phone will automatically always attempt to seize a line if the Handset is lifted. This may sometimes not desirable.
Using the below Parameter prevents the phone from doing so:
<polycom up.offHookAction.none="1" />
Using UCS 4.0.0 or newer the unzipped attached file can simply be imported via the web interface
Using a Software UCS 3.3.x or older (SIP 3.2) the change needs to be made to a configuration file or changed in the phone1.cfg
NOTE: Please be aware that the autoOffHook Parameter will be affected by this (Speaker and Headset will still work!
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's