Plantronics + Polycom. Now together as Poly Logo

[FAQ] How can I prevent the phone from automatically accessing a line when the Handset is lifted?

Polycom Employee & Community Manager

[FAQ] How can I prevent the phone from automatically accessing a line when the Handset is lifted?

The Phone will automatically always attempt to seize a line if the Handset is lifted. This may sometimes not desirable.

 

Using the below Parameter prevents the phone from doing so:

 

<polycom up.offHookAction.none="1" />

 

  • Using UCS 4.0.0 or newer the unzipped attached file can simply be imported via the web interface

  • Using a Software UCS 3.3.x or older (SIP 3.2) the change needs to be made to a configuration file or changed in the phone1.cfg

 

NOTE: Please be aware that the autoOffHook Parameter will be affected by this (Speaker and Headset will still work!




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.