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[FAQ] How can I prevent the phone from automatically accessing a line when the Handset is lifted?

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Polycom Employee & Community Manager

[FAQ] How can I prevent the phone from automatically accessing a line when the Handset is lifted?

The Phone will automatically always attempt to seize a line if the Handset is lifted. This may sometimes not desirable.

 

Using the below Parameter prevents the phone from doing so:

 

<polycom up.offHookAction.none="1" />

 

  • Using UCS 4.0.0 or newer the unzipped attached file can simply be imported via the web interface

  • Using a Software UCS 3.3.x or older (SIP 3.2) the change needs to be made to a configuration file or changed in the phone1.cfg

 

NOTE: Please be aware that the autoOffHook Parameter will be affected by this (Speaker and Headset will still work!

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's