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[FAQ] How can I provision the Poly Trio and/or Visual+

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Polycom Employee & Community Manager

[FAQ] How can I provision the Poly Trio and/or Visual+

The Poly Trio and Visual+ follow the same provisioning methods outlined => here <=

 

In addition, the unit can be configured or upgraded using a FAT32 formatted memory stick.

 

The example content of the USB Stick could be:

 

Trio_USB_Provisioning_01_new.png

 

  • 000000000000.cfg => Master Configuration File (loads the trio.cfg via the config_files section)

  • 00000000000-directory.xml => Speed Dial file

  • 311-65290-001.sip.ld => Firmware for the RealPresence Trio8800 (The Trio will provision the Visual+ once paired)

  • trio.cfg => Example Configuration file

  • VVXLocalization => Sub Directory from Firmware download containing translation strings for languages

 

Option 1

 

Simply update the configuration or the UC Software whilst the phone is already running.

 

  • Plug the USB Stick into the Unit

  • trio_USB_Test01.png

  • trio_USB_Test02.png

    Use the Admin Password (Factory default is 456)

  • USB_AreYouSure.PNG

    Confirm with Yes if you want to provision the Unit from the USB Stick

 

 

Option 2

 

Upgrade UC Software and provision the phone with Speed Dials using a USB Stick in the Unit when powering the Phone on or rebooting the phone

 

USB_Speed_Dials_01.png USB_Speed_Dials_02.png

 

Example Configuration

 

Trio_USB_Provisionig_Example.PNG

 

 

The TrioExampleConfiguration.zip contains the above mentioned files (no firmware attached). Unzip on a USB Memorystick to utilize the above example.

 

Additional Options

 

<VisualPlusPair mr.pair.uid.1="MAC_ADDRESS_OF_VISUAL+" />

Add the above to the trio.cfg file in order to automatically pair the Visual+ with the Trio

 

<Bluetooth bluetooth.devName="TrioBluetooth" bluetooth.radioOn="1" />

Add the above to the trio.cfg file in order to automatically enable the Bluetooth Radio and call the unit TrioBluetooth.

 

  • For TLS please check => here <=

  • For 802.1x please check => here <=

 

Visual+ USB Provisioning

 

A Visual+ unit can also be provisioned via the USB method but it must be in a un-paired state to do so

 

PairedVisualPlus.jpg

 

If not paired simply plug the USB Stick into the Visual+ and tap the pairing button when tasked

 

USBProvisioningUnPaired.jpg

 

Setting a Manual IP Address for the Visual+

 

You can browse to the Web Interface of the Visual+ and change DHCP to disable.

 

VisualPlusManualIPWebUI.PNG

 

Via USB:

 

Download the attached VisualPlus_Manual_IP_Address.zip and unzip the file.

 

  • Open the 0004F2FC3206_ManualIP.cfg file and edit the content to match your IP address setup

  • Store the file but replace the 0004F2FC3206 with the actual MAC Address of the Visual+ that should be used

  • Copy both the newly renamed file and the 000000000000.cfg on a USB Stick and plug it into the unpaired Visual+ and follow the on screen instructions.

Explanation:

 

The 000000000000.cfg uses

 

VisualPlusManualIP.PNG

 

The <MAC>_ManualIP.cfg contains:

 

<manual device.set="1"
		device.dhcp.enabled.set="1"
		device.dhcp.enabled="0"
		device.net.ipAddress.set="1"
		device.net.ipAddress="192.1.15.145"
		device.net.subnetMask.set="1"
		device.net.subnetMask="255.255.255.0"
		device.net.IPgateway.set="1"
		device.net.IPgateway="192.1.15.1"
		device.dns.serverAddress.set="1"
		device.dns.serverAddress="192.1.5.2"/>

 

 

In order to set the Visual+ to not utilize the RealPresence Trio as a provisioning server this parameter can be used:

 

<change mr.deviceMgmt.useHubsProvServer="1"/>

 

802.1x

 

An example can be found => here <=

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Polycom Employee & Community Manager

Trio USB Logging

Capturing Logs via a USB Stick:

 

  1. Insert a Fat32 formatted stick with a 000000000000.cfg => Master Configuration File
    Trio_USB_Logs_01.jpg

     

  2. The Trio or Visual+ will recongize the stick and prompt (Trio only) the user to enter the Password (details => here <=).

  3. The user will be prompted to USB Provision the TrioTrio_USB_Logs_02.jpg

     

  4.  A USB Icon will indicate the a stick is inserted into the Trio
    Trio_USB_Logs_03.jpg

     

  5. Changing the Upload Period to a shorter duration will enable the Trio to upload the logs more frequently

    Trio_USB_Logs_04.jpg

     

  6. Once disconnected and inserted into a compatble PC the logs can be found

    Trio_USB_Logs_05.jpg

     

     

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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