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[FAQ] How can I request a change to the current Poly Software?

Polycom Employee & Community Manager

[FAQ] How can I request a change to the current Poly Software?

Hello all,


below is a quick question and answer section covering the feature request-reply given in posts.


Question:  How can I request a change in Poly Software?

Answer: In order to request a change to the Poly Software a Feature Request is needed.


Question:  How can I raise a Feature Request?

Answer:  An End Customer is unable to raise this directly with Poly.


Question: Who can raise a Feature Request for me?

Answer:  Your Poly Reseller needs to work with a Poly Sales Engineer.


Question: How do I get access to or find this Reseller?

Answer: If your Poly device was purchased using an Internet discounter please provide either your MAC address or your Poly devices serial so we can look up who would be able to support you. This may not be who you purchased the Poly device from


Question: What do I need to provide to my Reseller in order to justify the feature request?

Answer:  A business case describing the impact of the unavailability of a certain feature including the amount of the affected devices.


Question: Will this be implemented in a future Software Version immediately once submitted?

Answer: A possible implementation into a future current or older Versions needs to be valued against the impact and the feasibility of the proposed change.


Question: Why do I have to follow this process?

Answer: Poly offers several Endpoints and in order to maintain supportability and backwards compatibility these changes need to be carefully planned. The Endpoints are not all based on the same hardware platform so several separate OS versions need to be maintained and supported.

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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