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[FAQ] How can I reset / Factory default my Phones configuration?

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Polycom Employee & Community Manager

[FAQ] How can I reset / Factory default my Phones configuration?

The Polycom Admin Guide provides details on the Factory Default Options

 

Depending on the SIP / UC Software Version of the Phone there are multiple Options that can be considered.

 

If you need to remove the resource files from a phone at some later date, for example, you are giving the phone to a new user, instructions on how to put the phone into the factory default state can be found in “Quick Tip 18298: Resetting and Rebooting Polycom Phones“ => here <=.

 

Option 1 via the Phone GUI:

 

Restore.PNG

 

NOTE: The above is only possible using UC Software 4.0.0 or later!

 

Option 2 via the Phone GUI:

 

The Phones GUI can be used to reset certain Sections of the Phones Configuration / Filesystem

 

Press the Menu Key:

 

Reset_2_Defaults1.png

 

Select Settings

 

Reset_2_Defaults2.png

 

Select Advanced (Password 456)

 

Reset_2_Defaults3.png

 

Select Admin Settings

 

Reset_2_Defaults4.png

 

Select Reset to Defaults

 

Reset_2_Defaults6.png

 

Later UC Software Version

ResetNEW_UCS.png

Explanation of the individual Options:
 
 
Resetting to Factory Defaults
 
The basic network configuration referred to in the subsequent sections can be reset to factory defaults using a menu selection from the Advanced Settings menu or using a multiple key combination described in Multiple Key Combinations.
 
NOTE: Above only reset's the Phones Network Settings!
 
Reset Local Configuration
 
To clear the Phones Configuration that has been changed using the Phones GUI.
Changes are usually written to the Provisioning Server as a <mac>-phone.cfg (depending on the Phone Software!)
 
NOTE: If there is no Provisioning Server the Phone will still hold this Information and it takes precedence over the configuration files!
 
 
PhoneLocal.jpg

 

 
Reset Web Configuration
 
To clear the Phones Configuration that has been changed using the Phones Web Interface.
 
Changes are usually written to the Provisioning Server as a <mac>-web.cfg (depending on the Phone Software!)


PhoneWeb.jpg

 

 
NOTE: If there is no Provisioning Server the Phone will still hold this Information and it takes precedence over the configuration files!
 
Reset Device Settings

The above specifically deletes all changes from the Device Setting as an example CDP/LLDP or VLAN
 
Anything from this section:

COnfiguratioNREsetDEvice.jpg

 

 
Format File System
 
To clear the phones’ memory and will require to download the Phones Software from a Provisioning Server.
 
Reset to Factory (Only UC Software 4.0.0 or later!)
 
Above clears the flash parameters and removes log files, user data, and cached data.
 
Option 3 via the Multiple Key combinations:
 

Rebooting the Phone


Rebooting the phone downloads new software and new configuration files if they exist on the provisioning server.

 

You can use a multiple key combinations to reboot your phone. Depending on your phone model, press and hold the following keys simultaneously until you hear a confirmation tone (for about three seconds):

  • IP 321, 331, 335: Volume-, Volume+, Hold, and Handsfree
  • IP 450, 550, 560, and 650: Volume-, Volume+, Mute, and Messages
  • IP 6000: *, #, Volume+, and Select
  • IP 5000,700 and SoundStation Duo: *, #, Volume-, and Volume+
  • VVX 1500: Delete, Volume-, Volume+, and Select
  • VVX 500, 501, VVX 600, 601 and SpectraLink 8400 Series: 0, 1, and 3 dial pad keys.
  • VVX 150, 250, 300, 301, 310, 350, 400, 401, 410, 411, 450: dial pad keys 0, 1, and 3 while the phone is off hook

Resetting to Factory Defaults:

 

Resetting the phone to factory defaults clears the flash parameters and removes log files, user data, and cached data.


You can use a multiple key combinations to reset your phone to the factory defaults.

 

Depending on your phone model, press and hold the following keys simultaneously during the Updater/BootROM countdown process until the password prompt displays:

 

  • SoundPoint IP 550, 560, and 650, and VVX 1500: 4, 6, 8, and * dial pad keys

  • SoundPoint IP 321, 331, 335, 450, SoundStation 5000 , 7000 and SoundStation Duo: 1, 3, 5, and 7 dial pad keys

  • SoundStation IP 6000: 6, 8, and * dial pad key

  • VVX 150, 250, 300, 301 , 310, 311, 350, 400, 401, 410, 411, 450 , VVX 500, 501, VVX600 ,601 and SpectraLink 8400 Series: 1, 3, and 5 dial pad keys


Since UCS 3.3.0 and the introduction of the Updater the starting of the Application has to be canceled:

 

CancelBootup_01.PNG

 

  • Now press the Cancel Softkey

CancelBootup_02.PNG

 

  • Do not press Setup but press the matching multiple key combinations below instead

    • SoundPoint IP 550, 560, and 650, and VVX 1500: 4, 6, 8, and * dial pad keys

    • SoundPoint IP 321, 331, 335, 450, SoundStation 5000 or 7000 and Duo: 1, 3, 5, and 7 dial pad keys

    • SoundStation IP 6000: 6, 8, and * dial pad key

    • VVX 300, 310, 400, 410: dial pad keys 1, 3, and 5 dial pad keys

    • VVX 150, 250, 300, 301 , 310, 311, 350, 400, 401, 410, 411, 450 , VVX 500, 501, VVX600 ,601 and SpectraLink 8400 Series: 1, 3, and 5 dial pad keys

 

The following prompt will appear:

CancelBootup_03.PNG 

Above now requires the Admin password 456.

 

If the Admin Password is unknown please use the Mac of the Phone. 

 

Here are the exact keystrokes to reset a phone with an example MAC Address of 00-04-F2-AA-81-4C

 

Character Actions
0 Press the ‘0’ key once
0 Press the ‘0’ key once
0 Press the ‘0’ key once
4 Press the ‘4’ key once
f Select the input modifier once to toggle into lower case letter mode 
Press the ‘3’ key three times quickly
2 Select the input modifier twice to toggle back into numeric mode 
Press the ‘2’ key once
a Select the input modifier once to toggle into lower case letter mode 
Press the ‘2’ key once 
Wait for two seconds for the blinking cursor to return
a Press the ‘2’ key once
8 Select the input modifier twice to toggle back into numeric mode 
Press the ‘8’ key once
1 Press the ‘1’ key once
4 Press the ‘4’ key once
c Select the input modifier once to toggle into lower case letter mode 
Press the ‘2’ key three times quickly

 

NOTE: Before UC Software 4.0.0, this multiple key combinations performed a device reset only, clearing the flash parameters and deleting all log files.

 

Factory Resetting of the VVX D60 Base Station:

 

If user would like to reset the base station, there is a reset button beside the power socket, use pin/paper clip to long press for 7 sec.

 

D60_reset.png

 

For more or different combinations or older phone types please consult your matching admin guide.

 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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Polycom Employee & Community Manager

Re: [FAQ] How can I reset / Factory default my Phones configuration?

Factory Restore a PolycomTrio 8800, 8500 or RealPresence Visual+

 

TrioReset.png




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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