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[FAQ] How can I use the Buddy Watch feature?

Polycom Employee & Community Manager

[FAQ] How can I use the Buddy Watch feature?

NOTE: VVX phones support a maximum of 64 buddies for Open SIP server platforms

 

From the Admin Guide:

 

Using the Presence Feature


The presence feature enables you to monitor the status of other remote users and phones. By adding remote users to your Buddy List, you can monitor changes in the status of remote users in real time or you can monitor remote users as speed-dial contacts. This only shows busy or idle but not if the monitored person is being called.

 

Note: This functionality depends on your SIP server!

Note: Prior to UC Software 5.3.0 the VVX300/VVX310/VVX400/VVX410 and/or using a Paper Expansion module do not display the status via the LED's!

 

In order to use this functionality the feature.presence.enabled="1" must be activated via a configuration file or simple enabled via the Web Interface

 

Presence_BuddyWatch.PNG

 

 

NOTE: The above is only possible running UC Software 4.0.0 or later !

 

This is not a Busy Lamp field as described => here <=

 

Once this feature has been enabled you can add a new directory contact to you phone and set the Buddy Watch to enabled.

 

  • The phone will send Subscribe to the contact(s) in question.
  • The server will send a Notify(s) containing the status of the contact(s)

 

Example local directory entry:

 

 

<directory>
  <item_list>
    <item>
      <fn>Ba</fn>
      <ln>Ab</ln>
      <ct>3096</ct>
      <sd>1</sd>
      <rt>default</rt>
      <ad>0</ad>
      <ar>0</ar>
      <bw>1</bw>
    </item>
  </item_list>
</directory>

 

 In above example the Extension 3096 is monitored via the <bw> set to 1.

 

BuddyWatch_02.png 

 

You can also add this via the Phone Directory itself once the presence parameter has been added.

 

BuddyWatch_01.png

 

Bove example shows the selection. To activate buddy watch for this contact change to Enabled.

 

Idle monitored Extension:

 

Buddy_Idle_SPIP.PNGBuddy_Idle_VVX.PNG

 

Busy monitored Extension:

 

Buddy_Busy_SPIP.PNG Buddy_Busy_VVX.PNG

 

Example SIP server used in this FAQ post was an Asterisk 1.8 Server.

 

 

You can check your configuration using the Asterisk commands sip show subscriptions and core show hints, as shown below.

 

 

 

 sip show subscriptions

 

 

Buddy_AsteriskSubscriptions.PNG

 

 

Above shows in yellow the buddy watched contacts 

 

 

 

core show hints

 

Buddy_AsteriskHints.PNG

 

Above shows in yellow the buddy watched contacts

 

 

Wireshark trace:

 

SUBSCRIBE

BUDDY_Subscribe.PNG

 

 

NOTIFY

 

BuddySubscribe.PNG

 

 

BUSY:

 

Buddy_Busy_Wireshark.PNG

 

AWAY:

 

Buddy_AWAY_Wireshark.PNG

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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