A phone usually receives its => Provisioning Server <= IP address or host name via a DHCP Server in a private network.
NOTE: Polycom changes the Factory Settings and notifies customers of these within the Notice of Product Shipping Configuration Change that can be found => here <=
A DHCP request would query DHCP Option 160 (Customer) and also Option 66
If no such DHCP Option exists or a public network is used the setting must be changed to static in order to manually identify the location of an => Provisioning Server <=
Please ensure on Boot Up to press the Setup Soft Button and then add the Standard Polycom Password of 456.
You can check the DHCP Menu to verify if Custom+Opt.66, Option 66, Custom or Static is set as the Boot Server Address.
If set to Static the next step is to leave this menu and check the Server Menu for the IP Address/Hostname of a HTTP(S), FTP(S) or TFTP Server in order to identify the location of an => Provisioning Server <=
NOTE: Depending on the Software Version on your Phone the menu layout may be different!
You may need to liaise with your Network Administrator to confirm the DHCP Options or if the Phone can reach the Provisioning Servers IP Address/Hostname.
If the Phone is unable to reach this Server it will keep rebooting until it is able to do so.
Please be aware:
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The above is necessary in order to track issue internally within Polycom.
You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.
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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.