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[FAQ] I get the error Message “application not present” on my phones screen

SteffenBaierUK
Polycom Employee & Community Manager

[FAQ] I get the error Message “application not present” on my phones screen

If a Phones file system has been formatted or an upgrade process has been interrupted the Phone's screen may display "application not present"

 

Above simply means that the phone requires to load a compatible UCS / SIP Software from a local provisioning server in order to return to a working state.

 

TIP: Do not use a TFTP Server with larger files aka combined VVX, CCX phone or Poly Trio!

 

 

NOTE: The message will appear if you attempt to flash a UCS 4.x.x Software on a Phone running an older BootROM or attempting to flash a UCS 3.2.x or SIP Software on a Phone running Updater 5.x.x!

 

Simply restart the phone and then either press:

 

  • Cancel

    CancelBootup_01.PNG
  • Select Setup

    CancelBootup_02.PNG

  • or simply Setup (depending on the software Version) and enter the Menu.

    CancelBootup_02.PNG

NOTE: The standard Password is 456 and more details can be found => here <=

 

CancelBootup_04.png

  • Select Provisioning Server
    CancelBootup_05.png
  • Modify the Server Type, Server Address, Server User and Server Password to suit your environment where you set up a Provisioning Server.
  • CancelBootup_07.png

 

 

 

Please follow the FAQ guide on how to set up a Provisioning Server as explained => here <= and follow the FTP Guide => here <=

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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