[FAQ] I get the error Message “application not present” on my phones screen

Polycom Employee & Community Manager

[FAQ] I get the error Message “application not present” on my phones screen

If a Phones file system has been formatted or an upgrade process has been interrupted the Phone's screen may display "application not present"


Above simply means that the phone requires to load a compatible UCS / SIP Software from a local provisioning server in order to return to a working state.


TIP: Do not use a TFTP Server with larger files aka combined VVX phone software or Polycom Trio!



NOTE: The message will appear if you attempt to flash a UCS 4.x.x Software on a Phone running an older BootROM or attempting to flash a UCS 3.2.x or SIP Software on a Phone running Updater 5.x.x!


Simply restart the phone and then either press:


  • Cancel

  • Select Setup


  • or simply Setup (depending on the software Version) and enter the Menu.


NOTE: The standard Password is 456 and we do not reveal how to factory reset the password if the old password is lost. The reason for not revealing this is in detail explained => here <=



  • Select Provisioning Server
  • Modify the Server Type, Server Address, Server User and Server Password to suit your environment where you setup a Provisioning Server.
  • CancelBootup_07.png




Please follow the FAQ guide on how to setup a Provisioning Server as explained => here <= and follow the FTP Guide => here <=

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 1 of 1