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[FAQ] I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

Polycom Employee & Community Manager

[FAQ] I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

If a Polycom Phone is booting and displaying the error message: "Error loading 000XXXXXXXXX.cfg" simply means that it cannot find it's individual configuration file on the Provisioning Server.


Note: 000XXXXXXXXX is just a placeholder for a MAC Address usually starting like 0004F or the new range 64167F !


A Phone will always attempt to load it's own 000XXXXXXXXX.cfg first before it attempts to download the 000000000000.cfg.


000XXXXXXXXX.cfg can simply be a copy of the 000000000000.cfg stored with the matching MAC address of the Phone to load individual configuration files.


Note: Please check your Admin Guide matching the software version your phone is running!


If above message is displayed please ensure that you provide a Provisioning Server so the phone can dowload it's software and standard configuration.

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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