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[FAQ] I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

Polycom Employee & Community Manager

[FAQ] I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

If a Polycom Phone is booting and displaying the error message: "Error loading 000XXXXXXXXX.cfg" simply means that it cannot find it's individual configuration file on the Provisioning Server.

 

Note: 000XXXXXXXXX is just a placeholder for a MAC Address usually starting like 0004F or the new range 64167F !

 

A Phone will always attempt to load it's own 000XXXXXXXXX.cfg first before it attempts to download the 000000000000.cfg.

 

000XXXXXXXXX.cfg can simply be a copy of the 000000000000.cfg stored with the matching MAC address of the Phone to load individual configuration files.

 

Note: Please check your Admin Guide matching the software version your phone is running!

 

If above message is displayed please ensure that you provide a Provisioning Server so the phone can dowload it's software and standard configuration.

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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