[FAQ] Internal Server Error when importing a confi...

SteffenBaierUK · ‎11-12-2014

The phone may display "Internal Server Error. Please try again" Error message when importing a configuration file via the Web Interface.

Verify the XML content of the imported file via a tool like XML Notepad or similar

A incorrect formatted XML file was attempt to be loaded

Example:

.test feature.enhancedFeatureKeys.enabled="1" softkey.1.action="$FTransfer$$FDirectories$$FDialpad2$" 
softkey.1.enable="1" softkey.1.label="Lync Dir." softkey.1.use.active="1" />

The above example has not a starting " < " chevron and uses a " . " dot instead

A working example should look like this:

<test feature.enhancedFeatureKeys.enabled="1" softkey.1.action="$FTransfer$$FDirectories$$FDialpad2$" 
softkey.1.enable="1" softkey.1.label="Lync Dir." softkey.1.use.active="1" />

Ensure the right quotes are being used aka:

”

is not UTF-8

This is:

″

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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[FAQ] Internal Server Error when importing a configuration file via the Web Interface?

[FAQ] Internal Server Error when importing a configuration file via the Web Interface?