Plantronics + Polycom. Now together as Poly Logo

[FAQ] Internal Server Error when importing a configuration file via the Web Interface?

Highlighted
Polycom Employee & Community Manager

[FAQ] Internal Server Error when importing a configuration file via the Web Interface?

The phone may display "Internal Server Error. Please try again" Error message when importing a configuration file via the Web Interface.
 
Internal_Server_Error.PNG
 
Verify the XML content of the imported file via a tool like XML Notepad or similar
 
A incorrect formatted XML file was attempt to be loaded
 
Example:

 

.test feature.enhancedFeatureKeys.enabled="1" softkey.1.action="$FTransfer$$FDirectories$$FDialpad2$" 
softkey.1.enable="1" softkey.1.label="Lync Dir." softkey.1.use.active="1" />

 

The above example has not a starting " " chevron and uses a " " dot instead
 
A working example should look like this:
 
<test feature.enhancedFeatureKeys.enabled="1" softkey.1.action="$FTransfer$$FDirectories$$FDialpad2$" 
softkey.1.enable="1" softkey.1.label="Lync Dir." softkey.1.use.active="1" />
 

Ensure the right  quotes are being used aka:

is not UTF-8

 

This is:

 

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 1 of 1