Plantronics + Polycom. Now together as Poly Logo

[FAQ] Multiple Key Combinations MKC shortcuts

Polycom Employee & Community Manager

[FAQ] Multiple Key Combinations MKC shortcuts

Polycom Phones can utilize a combination of key presses to action a reboot or similar


Press the keys at the same time for 2 seconds or longer


  1. 1,3 and 0 Phone Reboot
  2. 1,4 and 7 Phone Information Screen (UC Software 5.3.0 or later)
  3. 1,4 and 9 Base profile between openSIP and Skype for Business
  4. 1,5 and 3 Reset to Factory
  5. 1,5 and 9 Trigger an upload of an App-Now log to the Provisioning server
  6. 1,3 and 8 Restart of the VVX Phone


The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's