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[FAQ] Polycom D60 and BroadSoft Share Call Appearance and Busy Lamp Field

Polycom Employee & Community Manager

[FAQ] Polycom D60 and BroadSoft Share Call Appearance and Busy Lamp Field

Hello all,

 

below configuration will show how to enable a "Share Call Appearance" and a Busy Lamp Filed for a BroadSoft account.

 

BroadSoft:

 

  • Call Control > Shared Call Appearance

    Broadsoft01.png

  • The “Add” Option lets you add an additional Shared Identity. In my case it is 4316a 

    Broadsoft21.png

 

Phone configuration:

 

 

<test feature.dect.enabled="1" 
reg.1.address="4316" 
reg.2.address="4316a" 
reg.1.displayName="4316" 
reg.2.displayName="4316" 
reg.1.auth.userId="Steffen1" 
reg.2.auth.userId="Steffen1" 
reg.1.auth.password="polycom"
reg.2.auth.password="polycom"
reg.1.terminationType="VVX" 
reg.2.terminationType="DECT" 
reg.1.type="shared" 
reg.2.type="shared" 
VVXD60.Handset.1.outGoingLineIndex="2" 
reg.1.server.1.address="as-r21.ipv6.polycom.com" 
reg.2.server.1.address="as-r21.ipv6.polycom.com" 
VVXD60.Handset.1.line.1="0" 
VVXD60.Handset.1.line.2="2" />

 

  • The reg.1.address is for the main VVX phone

  • The reg.2.address is for the Polycom D60

 

The VVX D60 will show the registration:

 

 

Broadsoft03.png

 

The VVX view when D60 is busy:

 

Broadsoft04.png

 

The D60 View:

 

D60_DuringCall.png

 

The VVX view when D60 has a call on hold:

 

Broadsoft05.png

 

The D60 View:

 

D60_CallOnHoldl.png

 

The VVX with a Busy Lamp Field / BLF (attendant.uri):

 

Broadsoft06.png

 

NOTE: A call placed to the VVX and D60 and answered on one of the Handsets will show a missed call on the other handset

 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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