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[FAQ] Polycom Desktop Connector PDC

Polycom Employee & Community Manager

[FAQ] Polycom Desktop Connector PDC

The Polycom Desktop Connector PDC is a product that has been around for a while.

 

Due to a security update the "old" application no longer works with current Polycom UC Software versions.

 

The application extends the desktop of a PC to a compatible VVX phone and allows a user to utlize to use their mouse and keyboard to the VVX. 

 

After initially enabling this as an Administrator via Menu => Settings => Advanced => Administrator Settings => PDC Configuration and enable this.

 

PDC_02.jpgPDC_03.jpg

 

This can then be activated by individual users via Menu => Settings => Basic => PDC Configuration

 

 

 

PDC_04.jpgPDC_05.jpg

 

The Desktop user would be the hostname of the PC and the Server Address the IP of the PC

 

PDC_055.jpg

 

In addition the orientation of the phone in relation to the PC screen can be set to left or right

 

PDC_056.jpg

The PC application will show up a message which should be allowed

 

PDC_06.jpg

 

The application will show its connected

 

PDC_07.jpg

 

A popup will appear on the VVX once connected

 

PDC_08.jpg

 

Once the mouse is moved to the Left or Righ it should appear on the VVX

 

PDC_09.jpg

 

Troubleshooting:

 

Basic Configuration

 

 

<PDC apps.ucdesktop.adminEnabled="1" apps.ucdesktop.enabled="1" apps.ucdesktop.desktopUserName="Steff-VVX1" apps.ucdesktop.ServerAddress="10.252.149.57" apps.ucdesktop.orientation="Left" />

 

 

A succesful log should contain

 

0705131653|pcd  |5|00|makePcDiscoveryPacket() Entering ...
0705131653|pcd  |5|00|makePcDiscoveryPacket() strIpAdd=10.252.149.56
0705131653|pcd  |5|00|makePcDiscoveryPacket() SYNERGY PORT=60e0
0705131653|pcd  |5|00|makePcDiscoveryPacket()  MAC ADDR=0004f262be84
0705131653|pcd  |5|00|makePcDiscoveryPacket()  PHONE NAME=phone
0705131653|pcd  |5|00|makePcDiscoveryPacket() SSH PORT=16
0705131653|pdc  |*|00|PDC feature is enabled
0705131653|pdc  |*|00|PDC Client configured. ipAddress: 10.252.149.56 macAddress: 0004f262be8410.252.149.56 Server: 10.252.149.57 Port: 24800 User: Steff-VVX1 Orientation 2 (size: 320 x 240)
0705131653|pgui |*|00|Qt Mouse driver started.

Wireshark

 

PDC_10.jpg

 

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Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's