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[FAQ] Returning to the default Line Idle Display view during an inbound call on a VVX Phone

SteffenBaierUK
Polycom Employee & Community Manager

[FAQ] Returning to the default Line Idle Display view during an inbound call on a VVX Phone

VVX Business Media Phones show during the first 10 seconds of an active inbound call a OSD pop up-window offering various options including to answer, reject, forward or to ignore the call.

 

Sometimes it may be desirable to return to the standard idle display view showing any additional Lines, Contacts, Busy Lamp field or Skype for Business Favorites

 

UC Software 5.4.4 or later:

 

A new parameter up.OffHookLineView.enabled was added. Enabling this will not show the standard Call Records when lifting the handset. The same is applicable during a transfer

 

up.OffHookLineView.enabled.png

UC Software 5.3.0 and later:

 

A new Parameter ( up.osdIncomingCall.Enabled ) was added to UC Software 5.3.0 and later Versions preventing the pop up of the Caller Information on a VVX phone to cover the screen.

 

popUp.JPG

 

<web up.osdIncomingCall.Enabled="0" />

UC Software 5.2.x or older:

 

 

VVX300/310 or VVX400/410

 

During an inbound call press More

 

VVX400_01.PNG

 

Select Ignore

 

VVX400_02.PNG

 

The phone displays the Idle view with the overlaid inbound call

 

VVX400_03.PNG

 

VVX500 or VVX600

 

During an and select Ignore

 

VVX500_01.PNG

 

The phone displays the inbound call

 

VVX500_02.PNG

 

Swipe to the left and the Phone will display the Idle view with an alerting Icon showing the ringing Line

 

VVX500_03.PNG

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's