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[FAQ] Setting up a Call Park Feature using an Asterisk Server

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Polycom Employee & Community Manager

[FAQ] Setting up a Call Park Feature using an Asterisk Server

Polycom's official  Engineering Advisory 62475 Using Statically Configured Busy Lamp Field with Polycom(r) SoundPoint(r) IP and VVX(r) Phones => here <= describes how to utilize a Call Park setup with an Digium Asterisk server.

 

Configuration on the Polycom phone end (example with 3 Park postitions)

 

<web attendant.resourceList.1.address="700"
    attendant.resourceList.2.address="701"
    attendant.resourceList.1.label="PARK"
    attendant.resourceList.2.label="Park701"
    attendant.resourceList.1.type="automata"
    attendant.resourceList.2.type="normal" 
	attendant.resourceList.3.address="702"
	attendant.resourceList.3.label="Park702"
	attendant.resourceList.3.type="normal"
	attendant.resourceList.4.address="703"
	attendant.resourceList.4.label="Park703"
	attendant.resourceList.4.type="normal"
/>

 

Configuration on the Asterisk SIP Server end (features.conf):

 

parkext => 700
parkpos => 701-720
context => parkedcalls
parkinghints => yes

 

Configuration on the Asterisk SIP Server end (extensions.conf):

 

NOTE: Please include the parkedcalls context !

 

[parkedcalls]
exten => 701,hint,park:701@parkedcalls
exten => 702,hint,park:702@parkedcalls
exten => 703,hint,park:703@parkedcalls
exten => 704,hint,park:703@parkedcalls

 

NOTE: Any Asterisk related questions need to be discussed in the Digium community!

 

After booting up the Phone will display the functionality like this:

 

BLF_park_03.PNG  BLF_park_10.PNG

 

An incoming or Outgoing call will be parked by pressing the PARK Line Key.

 

BLF_park_04.PNGBLF_park_11.PNG

 

  • The first free Park position is being used.

  • The parked call will come back to the phone once the parkingtime => within the features.conf on the Asterisk end has expired.

Returning to the BLF Line View

 

VVX500 / VVX600

 

BLF_park_07.PNG

 

Swipe to left during active call

 

VVX300 / VVX310 / VVX400 / VVX410

 

BLF_park_09.PNG BLF_park_12.PNG

 

Select More and then select Lines

 

 

Troubleshooting:

 

Phone Booting up

 

BLF_park_01.PNG

 

Parking the call

 

BLF_park_05.PNG

 

Retrieving the call

 

BLF_park_06.PNG

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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