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[FAQ] Since upgrading to UCS 5.1.1 BToE is no longer active or working

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Polycom Employee & Community Manager

[FAQ] Since upgrading to UCS 5.1.1 BToE is no longer active or working

UCS 5.1.1 introduced new features and functionality and as part of this BToE is no longer active when the phone is in LYNC base profile mode.

 

OPTION 1:

 

In order to activateor deactivate BToe manually on the phone please follow these steps:

 

  • Press Menu Key

  • Select Settings
    BToE_01.PNG

  • Select Feature
    BToE_02.PNG

  • Select BToe
    BToE_03.PNG

  • Enable or Disable BToE
    BToE_04.PNG

Option 2:

 

Simply provision the feature from the provisioning server or import via the Web Interface if active (check => here <=).

 

<btoe feature.btoe.enabled="1" />

 

BToE 3.0.0 or later:

 

 

BToE 3.0.0 in addition added more security and new ports. Please ensure that the PC firewall allows these ports

 

BToEPorts.png

 

  • UDP 2081 Phone => PC
  • TCP 24801 Phone <=> PC
  • SSH 22 Phone <=> PC
  • UDP 24802 Phone <=> PC
  • PCB.Exe and PLINK.exe TCP Port 6000
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's