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[FAQ] Upgrading a CX5500 or CX5100 via a Server

Polycom Employee & Community Manager

[FAQ] Upgrading a CX5500 or CX5100 via a Server

The CX5500 or CX5100 runs a similar software to the Polycom phones and utilizes a similar method to the => Provisioning Server <=

 

Downloading the Software from => here <= and simply unzipping the .tar file it whilst keeping the Direcotry Structure and placing this on the Server.

 

In my Example I am using a FTP Server (Filezilla):

 

CX5500_Server.PNG

 

My Root Directory is called CX5500 and within the unzipped millennium Folder is placed.

 

Inside this folder the structure should look like this:

 

CX5500_Server_01.PNG

 

A newly created user called 1 has the CX5500 Folder assigned

 

CX5500_Server_02.PNG

 

Adding the above Server and user to the CX5500 Web Interface

 

CX5500_Server_03.PNG

 

The CX5x00 also does not “upgrade” on a reboot like the VVX so you either need to manually set Update via the above and click on "Update Now" or set a time,

 

Example:

 

<web device.set="1" device.local.updateServer.set="1" 
device.local.updateServer="ftp://1:1@10.252.149.106" 
device.local.updateInterval.set="1" 
device.local.updateInterval="604800" 
device.local.updateTime.set="1" 
device.local.updateTime="406800" />

The above example would update the Unit every Thursday at 5:00 PM

 

You can manually change these values or look them up in the attached Millennium_time_interval_chart.xlsx

 

Troubleshooting:

 

 

Sep 22, 2015 Question:How to gather logs from a CX5500 unit?

Resolution: Please check this post => here <=

 

2015-12-29 15:27:23 INFO     logcat: hd[0]: HttpSoftwarePackageRepository(1445): try to get file ftp://1:1@10.252.149.107/millennium/info.txt
2015-12-29 15:27:23 INFO     logcat: hd[0]: HttpSoftwarePackageRepository(1445): Found a software package repository at ftp://1:1@10.252.149.107/
2015-12-29 15:27:23 DEBUG    logcat: hd[0]: SU_UTIL(1445): Deleting: /tmp/.repoinfo/platform/current/millennium/packages.txt
2015-12-29 15:27:23 DEBUG    logcat: hd[0]: SU_UTIL(1445): Deleting: /tmp/.repoinfo/platform/current/millennium
2015-12-29 15:27:23 DEBUG    logcat: hd[0]: SU_UTIL(1445): Deleting: /tmp/.repoinfo/platform/current/release.txt
2015-12-29 15:27:23 DEBUG    logcat: hd[0]: SU_UTIL(1445): Deleting: /tmp/.repoinfo/platform/current/release.sig
2015-12-29 15:27:23 DEBUG    logcat: hd[0]: SU_UTIL(1445): Deleting: /tmp/.repoinfo/platform/current
2015-12-29 15:27:23 DEBUG    logcat: hd[0]: SU_UTIL(1445): Deleting: /tmp/.repoinfo/platform
2015-12-29 15:27:23 DEBUG    logcat: hd[0]: SU_UTIL(1445): Deleting: /tmp/.repoinfo
2015-12-29 15:27:23 DEBUG    logcat: hd[0]: dalvikvm(1445): GC_CONCURRENT freed 407K, 10% free 5600K/6215K, paused 1ms+3ms
2015-12-29 15:27:23 DEBUG    logcat: hd[0]: dalvikvm(1623): GC_CONCURRENT freed 34K, 4% free 6672K/6919K, paused 1ms+4ms
2015-12-29 15:27:23 INFO     logcat: hd[0]: HttpSoftwarePackageRepository(1445): download file ftp://1:1@10.252.149.107/millennium/platform/current/release.sig to /tmp/.repoinfo/platform/current/release.sig
2015-12-29 15:27:23 INFO     logcat: hd[0]: SoftwarePackageRepository(1445): getFile called path:/millennium/platform/current/release.sig
2015-12-29 15:27:23 DEBUG    logcat: hd[0]: UpdateActivity(1623): Content view updated to logo true
2015-12-29 15:27:23 ERROR    logcat: hd[0]: Softudpate:ResourceUtil(1623): Softupdate project requires resource named 'MILLENNIUM' of type 'string' but it can not be found within the resources
2015-12-29 15:27:23 INFO     logcat: hd[0]: SoftwarePackageRepository(1445): Copied file ftp://1:1@10.252.149.107/millennium/platform/current/release.sig to /tmp/.repoinfo/platform/current/release.sig
2015-12-29 15:27:23 INFO     logcat: hd[0]: HttpSoftwarePackageRepository(1445): download file ftp://1:1@10.252.149.107/millennium/platform/current/release.txt to /tmp/.repoinfo/platform/current/release.txt
2015-12-29 15:27:23 INFO     logcat: hd[0]: SoftwarePackageRepository(1445): getFile called path:/millennium/platform/current/release.txt
2015-12-29 15:27:24 INFO     logcat: hd[0]: SoftwarePackageRepository(1445): Copied file ftp://1:1@10.252.149.107/millennium/platform/current/release.txt to /tmp/.repoinfo/platform/current/release.txt

 




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