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[FAQ] Using the Software Upgrade Tool in the Web Configuration Utility

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Polycom Employee & Community Manager

[FAQ] Using the Software Upgrade Tool in the Web Configuration Utility

Since UCS 4.0.0 Polycom has included the possibility for End Users to check for newer Software Versions via the Phone's Web Interface.

 

WebUpdate.png

 

Whilst Polycom host's certain Software Version customers who's phones are unable to access the internet have the possibility to host their very own upgrade server.

 

OwnServer.png

 

This can be HTTP or FTP and requires you to specify the Custom server address as an URL.

 

Example:

 

<test upgrade.custom.server.url="http://10.252.122.122/voice/software/all.xml" />

 

or for FTP

 

<test upgrade.custom.server.url="ftp://1:1@10.252.149.106/all.xml" />

 

Above FTP Link uses the Username 1 and the Password 1

 

The all.xml file would then point the phone at the relevant location and offer the various versions.

 

Content of above example:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<PHONE_IMAGES>
   <REVISION >
      <PHONE_IMAGE>
         <VERSION>5.0.2.2756</VERSION>
         <PATH>FTP://502r:1@10.252.149.106</PATH>
      </PHONE_IMAGE>
	  <PHONE_IMAGE>
         <VERSION>5.1.3.1675</VERSION>
         <PATH>FTP://513r:1@10.252.149.106</PATH>
      </PHONE_IMAGE>
      <PHONE_IMAGE>
         <VERSION>5.2.0.8330</VERSION>
         <PATH>FTP://520r:1@10.252.149.106</PATH>
      </PHONE_IMAGE>
	  <PHONE_IMAGE>
         <VERSION>5.3.0.11533</VERSION>
         <PATH>FTP://530r:1@10.252.149.106</PATH>
      </PHONE_IMAGE>
	  </REVISION >
</PHONE_IMAGES>

 

For more details please see the attached PDF file or work with your Polycom reseller.

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's