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[FAQ] What SIP or UC Software Version or Updater / BootROM Version is supported by my Phone?

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Polycom Employee & Community Manager

[FAQ] What SIP or UC Software Version or Updater / BootROM Version is supported by my Phone?

Polycom releases on a regular Basis Feature Release or Maintenance Releases of their UC Software Versions.

 

NOTE: With the end of sale of some models of VVX business media phones, the following phone models will no longer receive new features after 5.9.x

 

  • VVX 300/310
  • VVX 400/410
  • VVX 500
  • VVX 600
  • VVX 1500

 

For any current model, if required, the Updater is already part of the software and does not need additional downloading.

 

The compatibility overview can be checked => here <= against the official SIP/UCS Matrix

 

The below table illustrates what currently available software version should be installed on a Polycom phone in order to be on a supported platform.

 

We usually support the latest and the -1 (prior) release

 

Phone Software Version Latest Version Call Server
SoundPoint IP300 < 2.1.3   openSIP
SoundPoint IP301 < 3.1.8   openSIP
SoundPoint IP320 < 3.3.5   openSIP
SoundPoint IP321 < 4.1.x   Skype for Business
SoundPoint IP321 < 4.0.x   openSIP
SoundPoint IP330 < 3.3.5   openSIP
SoundPoint IP331 < 4.1.x   Skype for Business
SoundPoint IP331 < 4.0.x   openSIP
SoundPoint IP335 < 4.1.x   Skype for Business
SoundPoint IP335 < 4.0.x   openSIP
SoundPoint IP430 < 3.2.7   openSIP
SoundPoint IP450 < 4.1.x   Skype for Business
SoundPoint IP450 < 4.0.x   openSIP
SoundPoint IP500 < 2.1.3   openSIP
SoundPoint IP501 < 3.1.8   openSIP
SoundPoint IP550 < 4.1.x   Skype for Business
SoundPoint IP550 < 4.0.x   openSIP
SoundPoint IP560 < 4.1.x   Skype for Business
SoundPoint IP560 < 4.0.x   openSIP
SoundPoint IP600 < 3.1.8   openSIP
SoundPoint IP601 < 3.1.8   openSIP
SoundPoint IP650 < 4.1.x   Skype for Business
SoundPoint IP650 < 4.0.x   openSIP
SoundPoint IP670 < 4.0.x   openSIP
SoundStation IP4000 < 3.1.8   openSIP
SoundStation IP5000 < 4.1.x   Skype for Business
SoundStation IP5000 < 4.0.x   openSIP
SoundStation IP6000 < 4.0.x   openSIP
SoundStation IP7000 < 4.0.x   openSIP
SoundStation Duo < 4.1.x   Skype for Business
SoundStation Duo < 4.0.x   openSIP
VVX101 > 5.4.0   openSIP
VVX150 > 5.8.0   openSIP
VXV201 > 5.4.0   openSIP / Skype for Business
VVX250 > 5.8.0   openSIP / Skype for Business on Premise
VVX 300/310 > 4.1.2 5.9.x openSIP / Skype for Business
VVX 301/311 > 5.4.1   openSIP / Skype for Business
VVX350 > 5.8.0   openSIP / Skype for Business on Premise
VVX 400/410 > 4.1.2 5.9.x openSIP / Skype for Business
VVX 401/411 > 5.4.1   openSIP / Skype for Business
VVX450 > 5.8.0   openSIP / Skype for Business on Premise
VVX500 > 4.0.1 5.9.x openSIP / Skype for Business
VVX501 > 5.4.1   openSIP / Skype for Business
VVX600 > 4.1.8 5.9.x openSIP / Skype for Business
VVX601 > 5.4.1   openSIP / Skype for Business
VVX1500 < 5.2.x 5.9.x Skype for Business
VVX1500 < 5.3.x   openSIP
SoundStructure > 4.0.x   openSIP / Skype for Business
Polycom Trio 8800 > 5.4.0   openSIP / Skype for Business
Polycom Trio 8500 > 5.5.2   openSIP / Skype for Business
VVX D60 > 5.4.3   openSIP
VVX Expansion Module > 4.1.6 or 5.1.x   openSIP /Skype for Business(Color only)

 

NOTE: For the VVX and Trio Phones LYNC compatibility also includes Skype for Business and / or Office 365

 

Currently the latest Software Version UC Software available for End Users can be found => here <= 

 

SoundStation IP UC SOftware 4.0.x or later: 

 

=> To upgrade to this Version you will need to download the additional Upgrader / Updater <=

 

SoundPoint IP UC Software 3.3.x or earlier: 

 

=> To downgrade from this Version to a previous Version ( < UCS 3.3.x ) you will need to download the additional Downgrader and need to Downgrade to UCS 3.3.2 <=

 

 

Newer Phones like the Polycom SoundStation Duo , VVX500,VVX600,VVX300/310 and VVX400/410 can download their latest UC Software via the built in upgrade functionality within the Web Browser as shown as an example in this post => here <=.

 

End of Sales Phones like the SPIP 300 and SPIP 500 can find their Software => here <=

 

Legacy Phones like the SPIP 301SPIP 501SPIP 600SPIP 601 and SSIP 4000 can find their Software => here <=

 

NOTE: Details regarding the BootROM can always be found in the Software Release Notes for the BootROM's and/or SIP / UC Software.




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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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