[FAQ] What Software Version will Polycom ship phones with ?
What Software Version will Polycom ship phones with ?
Polycom periodically updates the shipping configurations of the SoundPoint IP, SoundStation IP, Polycom Trio and VVX business media phones.
The Polycom® Engineering Advisories and Technical Notifications page =>here <= lists the Product Shipping Configuration Change Notice.
Why does Polycom not ship the devices with the latest Software?
Many of our Partners => here <= have interoperabilitytested our various phone models and require a certain software level in order to ensure compatibility in the field.
In order to maintain up-to-date interoperability these shipping changes are carefully planned to ensure minimum disruption in the field.
As with all Polycom IP phone products, End customers should refer to their Polycom VoIP-certified channel partner for technical support and product assistance.
Do I need to update my Phone in order to use it?
In most cases there is no requirement to update or downgrade the phone in order for it to work. A new / different Software may be required in order to archive compatibility with a certain SIP switch. These details should be provided by the SIP Partner.
A individual phone usually only requires => these <= simple SIP registration details to work.
A detailed post on how to upgrade or downgrade can be found => here <=
Our Support team may ask for the Phone to be upgraded if issues are raised via a Polycom reseller.
Can I order / purchase and individual or multiple phones with a specific Software version?
Such requests need to be raised with your Polycom reseller.
Can I order a Phone in LYNC or Skype for Business mode ?
Specific stock keeping units / SKU for the Microsoft Lync edition can be placed for the VVX range. Please work with your Polycom reseller.
-018 should be for LYNC deployments
-019 should be for Skype for Business deployments
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