Polycom Trio Network data

SteffenBaierUK · ‎08-24-2015

Booting or connecting a Polycom SoundStation IP, SoundPoint IP, VVX Business Media, VVX IP Phone or a Polycom Trio to a network switch initiates certain network Protocol’s

NOTE: The below has been tested with a VVX600 running UC Software 5.3.1. Using a different phone and/or software version may vary in the result

INITIAL BOOT PROCESS

The below illustrates the initial => LLDP Discovery <=

Check Step 2 => here <= in order to disable LLDP

000016.816|lldp |1|00|Sending LLDP packet with length (lldpPktLen= 37)
000017.817|lldp |1|00|Sending LLDP packet with length (lldpPktLen= 369)
000018.817|lldp |1|00|Sending LLDP packet with length (lldpPktLen= 369)
000019.819|lldp |1|00|Sending LLDP packet with length (lldpPktLen= 369)
000020.820|lldp |1|00|Sending LLDP packet with length (lldpPktLen= 369)
000021.820|lldp |1|00|Sending LLDP packet with length (lldpPktLen= 369)

NOTE: Please check the UC Software Admin guide on details for configuration parameters to either disable LLDP or modify the LLDP Discovery !

Example:

<web device.set="1" device.net.lldpFastStartCount.set="1" device.net.lldpFastStartCount="10"/>

The above Parameter would send 10 LLDP packets instead of the original 5

Any reply to the LLDP and we do not send CDP packets !

Followed by the => CDP <= discovery

Check Step 2 => here <= in order to disable CDP

000024.844|cdp  |1|00|Sending CDP packet with length (cdpPktLen= 141)
000025.844|cdp  |1|00|Sending CDP packet with length (cdpPktLen= 141)
000026.845|cdp  |1|00|Sending CDP packet with length (cdpPktLen= 141)

NOTE: Please check the UC Software Admin guide on details for configuration parameters to disable CDP !

Both of the above can be ulitlized to receive or send Data like a => VLAN <= from and to the phone

If any of the above receives data from a network switch the phone would process this.

The phone would then proceed with sending a => DHCP Discover <=

000032.166|dhcpc|3|00|dhcListener: Read succeeds: eth0 state: PREINIT
Listening on LPF/eth0/00:04:f2:ac:89:bb
Sending on   LPF/eth0/00:04:f2:ac:89:bb
Sending on   Socket/fallback
DHCPDISCOVER on eth0 to 255.255.255.255 port 67 interval 8

Within this DHCP Discover message the phone uses various Sub-Options

Option 12 Host Name

The above can be used to identify the Phone in the Network

<test device.set="1" device.hostname="replace_with_own_value" device.hostname.set="1" />

Option 55 is actually a List of Sub Options
191, 157, 144 and 128 can be used for => DHCP VLAN discovery <=
66 or 160 (or 161 on phones using => LYNC SKU <=) is used to discover the => Provisioning Server <= address. This could be a Real Presence Resource Manager as an example (http://<FQDN or Ip Address>/phoneservice/configfiles/)

160 aka Custom (Skype 161) is queried first and the phone then tries 66 instead

The order of this can be changed and is explained within this menu.

Via setting Static a different we can force the phone to boot from the server specified.

The Boot Server Option can be used to manually change from 160 (161 Skype Sku) to any other free option.
The Option 43 utilized during the initial boot up has no relation to the Option 43 required for a Pin & Extension setup in a => Skype for Business environment <=

More details on the Polycom DHCP Vendor Option can be found in the => Technical Bulletin 54041 <= and troubleshooting => here <=

The LYNC Option 43 is described below in more detail
7 is the location of a => Sylog Server <=
54 is the DHCP server name so multiple replies from different DHCP Servers can be identified in the DHCPOFFER and DHCPREQUEST messages
42 like 4 can be used to set the => time <= on the phone
15 can be used so the phone can identify the Domain it is using
6 is to identify the DNS / Domain Name server(s)
4 like 42 can be used to set the => time <= on the phone
3 requests the default => gateway address <=
2 defines the time offset the Phone time is using to determine the correct region in the => timezone <= the phone is based
1 request's the phones => subnet address <=
Option 60 Identifies the Vendor Class Identifier

The vendor class utilized during the initial boot up has no relation to the Option 43 required for a Pin & Extension setup in a => Skype for Business environment <=

More details on the Polycom DHCP Vendor Option can be found in the => Technical Bulletin 54041 <= and troubleshooting => here <=
Option 125 contains multiple sub-options with specific information about the Phones
Option 252

Since VVX UC Version 5.7.0 and Trio UC Version 5.7.1 we also support => Proxy Discovery <= via DHCP Option 252

The phone can then receive one or multiple DHCP Offers:

NOTE: The Offer does not mandatorily need to contain all requested options!

DHCPOFFER from 10.252.149.249

The Phone would then Request the IP Address and everything else:

DHCPREQUEST on eth0 to 255.255.255.255 port 67

And the Server would ACKNOWLEDGE this exchange

DHCPACK from 10.252.149.249

The Details can be seen in the Phone logs:

000033.490|dhcpc|3|00|dhcListener: Read succeeds: eth0 ip: 10.252.149.109.
000033.493|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: subnet-mask 255.255.252.0.
000033.494|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: routers 10.252.149.1.
000033.494|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: domain-name-servers 10.252.149.120 10.252.130.10.
000033.495|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: domain-name sbaierhome.lab.
000033.497|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: time-offset 0.
000033.497|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: dhcp-lease-time 691200.
000033.498|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: dhcp-server-identifier 10.252.149.249.
000033.499|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: ntp-servers 10.252.149.249.
000033.500|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: time-servers 10.252.149.249.
000033.503|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: broadcast-address 10.252.151.255.
000033.506|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: dhcp-lease-time 691200.
000033.507|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: dhcp-message-type 5.
000033.508|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: dhcp-renewal-time 345600.
000033.509|dhcpc|3|00|dhcListener: Read succeeds: eth0 option: dhcp_rebinding_time 604800.
000033.532|dhcpc|3|00|dhcListener: Read succeeds: eth0 state: BOUND.
000033.536|cfg  |*|00|RT|Do not do DHCP VLAN Discovery.
000033.536|cfg  |*|00|RT|   Phone IP address is 10.252.149.109.
000033.536|cfg  |*|00|RT|   Subnet mask is 255.255.252.0.
000033.536|cfg  |*|00|RT|   Gateway address is 10.252.149.1.
000033.536|cfg  |*|00|RT|   DNS server is 10.252.149.120.
000033.536|cfg  |*|00|RT|   DNS alternate server is 10.252.130.10.
000033.536|cfg  |*|00|RT|   DNS domain is sbaierhome.lab.
000033.536|cfg  |*|00|RT|   Time server is 10.252.149.249.
000033.536|cfg  |*|00|RT|   GMT offset is 0 seconds.
000033.538|dns  |*|00|DNS resolver servers are '10.252.149.120' '10.252.130.10'
000033.538|dns  |*|00|DNS resolver search domain is 'sbaierhome.lab'
000033.540|cfg  |*|00|RT|Primary IP: 10.252.149.109 subnet mask 255.255.252.0

TROUBLESHOOTING:

Intial BootP Option 43

A correctly setup LYNC / Skype for Business infrastructure should not send any Option 43 details as defined in detail => here <= if the Vendor Class send by the device is not MS-UC-Client.

Only the MS-UC-Client Vendor option should request the Option 43.

In non LYNC mode our Polycom Phones, and other Vendors, can actually utilize the Option 60 / Option 43 combination as explained => here <=

Polycom phones running at least UC Software 4.0.0 are sending DHCP Discover message as listed in "Option 55 Parameter Requested List" and able to fulfill the purpose of the given sub-options from Option 43. This follows the RFC2132

Option 55 in the DHCP Discover:

A Option 43 reply to a DHCP Discover can actually contain the following supported DHCP Sub-Options:

The following table lists the individual sub-options and combination sub-options supported on Polycom phones.

DHCP Option 43 Configuration Options

Option	Result
Option 1- Subnet mask	The phone parses the value from Option 43.
Option 2 - Time offset	The phone parses the value.
Option 3 - Router	The phone parses the value.
Option 4 - Time server	The phone parses the value.
Option 6 - Domain Name Server	The phone parses the value.
Option 7 - Domain Log server	The phone parses the value.
Option 15 - Domain Name	The phone parses the value.
Option 42 - Network Time Protocol server	The phone parses the value.
Option 66 - TFTP Server Name	The phone parses the value.
Options 128-255
Sub-options configured in Option 43
Options 1, 2, 3, 4, 5, 6, 7, 15, 42, and 66	The phone parses the value.
Options 128-255

Example for a Provisioning Server:

Option Number	Length	Value
42	1D	66 74 70 3a 2f 2f 6d 75 6b 65 68 2e 61 73 69 61 2E 70 6f 6c 79 63 6f 6d 2e 63 6f 6d
option66	24	ftp://mukesh.asia.polycom.com

000035.669|dhcpc|3|4122|dhcListener: Read succeeds: eth0 option: vendor-encapsulated-options 5:2:b:7:6:aa:aa:1:95:c3:2e:c8:0

Polycom WPAD Discovery

Please check => here <=

Polycom ZTP

The phone, from Factory default, tries to reach the Polycom ZTP Platform

Polycom Experience Cloud

The Polycom Labs feature can be activated to send analyics automatically to Polycom

The phone establishes a secure connection to the Polycom PEC server

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

SteffenBaierUK · ‎09-18-2014

Troubleshooting Option 43 / 120 Issues.

Taking a Wireshark trace during the Phone is booting up will show the DORA for discovery, offer, request, and acknowledgment (Source => here <=).

Current versions of UC Software already Identify themselves as a MS-UC-Client after booting up.

This happens after the initial DORA by sending a DHCP INFORM utilizing the Option: (60) Vendor class identifier.

This is being used to identify if the Option 43 is correctly setup so we can display the Extension & PIN sign in option.

The Option: (55) Parameter Request List requests Option 120 and Option 43.

Once the phone is booted up and presents the valid Sign-In Options and Extension and PIN screen can be selected and the user is expected to enter their details.

Older Software versions would during this stage identify itself (depending on the Model) in the DISCOVER and REQUEST as a Polycom-VVX600.

The Process used for this is the Option: (60) Vendor class identifier.

We would not expect the DHCP server to send the Microsoft configured Option 43 or 120 if we are not identifying as MS-UC-Client.

Once the phone is booted up and presents the Extension and PIN screen the user is expected to enter these details.

Older Software Version would only now start sending a DHCP INFORM to the DHCP Server.

Please check => here <= for details

At this stage the Option: (60) Vendor class identifier is set as a MS-UC-Client instead.

The Option: (55) Parameter Request List now requests Option 120 and Option 43.

The DHCP server will respond with an ACK and present the requested Options.

The Option: (43) Vendor-Specific Information will not be in a human readable format.

Using the Copy => Bytes => Printable Text Only feature of Wireshark the Data can be displayed when copied into a text editor.

+]MS-UC-Clienthttpslyncfe01.t3voipuk.lab443%/CertProv/CertProvisioningService.svcNAP

The DHCP Server would show these options like this:

Our Polycom Guru Jeff Schertz explains this in greater detail => here <=

Setting the Logging via the Web Interface (UCS 5.2.0 or later only !)

Or via a Configuration File:

<PIN log.level.change.tickt="1" log.level.change.cfg="3" log.render.level="0"/>

Incorrect or incomplete:

0918144405|tickt|1|00|soWebTicketServersGet: request URI is /mex

Correct example:

0919080727|cfg  |3|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Received STS-URI is 'https://lyncfe01.t3voipuk.lab:443/CertProv/CertProvisioningService.svc'
202646.012|tickt|1|00|soWebTicketServersGet: request URI is https://lyncfe01.t3voipuk.lab:443/CertProv/CertProvisioningService.svc/mex

In an environment where there is no Option 43/120 or an incorrect setup STS URI this can be provided manually via:

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

SteffenBaierUK · ‎04-05-2017

Polycom Trio

After booting up the Polycom Trio will keep sending multicast packets from port 320 to port 320 for it's Precision Time Protocol

Polycom Visual+ or VisualPro

The RealPresence Visual+ sends out Multicast Traffic in order to advertise itself within the network to RealPresence Trio's

It uses an IP 224.0.0.200 and the port 2000 for this.

Once the Trio itself add's the Visual+ to connect the Trio will connect to the Visual+ and pair:

The Trio Logs show this Discovery package as:

1121134633|mr   |1|00|Discovery from 0004f2fd1851 10.252.149.54 port 8000 status 0 pair 0 hw 2:Trio Visual+
1121134634|mr   |1|00|Discovery from 00e0db48c130 10.252.149.55 port 18888 status 2 pair 0 hw 8:RealPresence Group 500

The following log:

log.level.change.mr="1"

or via the Web Interface shows this:

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

[FAQ] What basic network data is send and received by a Polycom phone?

[FAQ] What basic network data is send and received by a Polycom phone?

Re: [FAQ] Troubleshooting Option 43 / 120 Issues

Polycom Trio Network data