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[FAQ] What does the message "Missing files, config reverted" mean ?

Polycom Employee & Community Manager

[FAQ] What does the message "Missing files, config reverted" mean ?

Missing files, config. reverted 



This message displays when errors in the configuration and a failure to download the configuration files force the phone to revert to its previous (known) condition with a complete set of configuration files.


This will also display if some or all files listed in the CONFIG_FILES="" Section within the  <MAC Address>.cfg or 000000000000.cfg file are not present on the provisioning server.


The location of the Warnings menu varies by model:


  • VVX 1500 ‒ Menu Key > Status > Diagnostics > Warnings
  • VVX phones ‒  Menu Key ->Settings > Status > Diagnostics > Warnings



Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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