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[FAQ] What is the Standard Username and Password for a Poly Phone

Polycom Employee & Community Manager

[FAQ] What is the Standard Username and Password for a Poly Phone

Password Reset Request:

If your phone is still able to connect to the Provisioning server via a DHCP Option please reset the password via the Device Parameters documented in the Admin Guide or explained below.

An example configuration is attached which can be unzipped


Standard Username and Password using SIP or UC Software:


User name = Polycom (case sensitive)

Admin Password = 456

User Password = 123


You can change the Admin Password via:




Or manually on the phone:


  • Press Menu Key => select Settings => select Advanced => current Password =>  select Admin Settings => scroll to Change Admin Password


A guide on how to reset the password can be found => here <=


Standard Username and Password using ObiHai Software:


Username: admin
Password: admin


Continuation of Polycom (not ObiHai):


In addition, the Provisioning Server can be used to set the Password so an End User cannot make changes to the Phone settings.


Please use the following as a template:


<device device.set="1">
<auth device.auth.localAdminPassword.set="1" device.auth.localAdminPassword=""/>


Change the localAdminPassword="" to the Password of your choice.


> UCS 4.0.0


Since UCS 4.0.0 the Web Interface has now the possibility to login as a User (restricted) or an Admin (unrestricted) with the standard passwords provided as above.




UC Software 5.4.0 or later


UC Software 5.4.0 added the new up.basicSettingsPasswordEnabled="1"  Parameter to prompt for a Password within the Basic Menu.


NOTE: Please ensure to consult the Admin Guide as the command may very depending on the SIP / UC Software Version

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's