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[FAQ] What is the Standard Username and Password for a Poly Phone

Polycom Employee & Community Manager

[FAQ] What is the Standard Username and Password for a Poly Phone

Password Reset Request:

 

NOTE: Please be aware that Poly does not provide public information on how to reset a forgotten changed Local Admin Password.
If the password has been lost Poly support or the prior owner of the phone needs to be contacted.

 

We do not disclose, within this official Poly community, how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services and may have subsidized these phones, so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server via a DHCP Option please reset the password via the Device Parameters documented in the Admin Guide or explained below.

An example configuration is attached which can be unzipped

 

Standard Username and Password using SIP or UC Software:

 

User name = Polycom (case sensitive)

Admin Password = 456

User Password = 123

 

You can change the Admin Password via:

 

Press Menu Key => select Settings => select Advanced => current Password =>  select Admin Settings => scroll to Change Admin Password

 

Standard Username and Password using ObiHai Software:

 

Username: admin
Password: admin

 

Continuation of Polycom (not ObiHai):

 

In addition the Provisioning Server can be used to set the Password so a End User cannot make changes to the Phone settings.

 

Please use the following as a template:

 

<device device.set="1">
<auth device.auth.localAdminPassword.set="1" device.auth.localAdminPassword=""/>

 

Change the localAdminPassword="" to the Password of your choice.

 

> UCS 4.0.0

 

Since UCS 4.0.0 the Web Interface has now the possibility to login as a User (restricted) or an Admin (unrestricted) with the standard passwords provided as above.

 

Username_Admin_User.PNG

 

UC Software 5.4.0 or later

 

UC Software 5.4.0 added the new up.basicSettingsPasswordEnabled="1"  Parameter to prompt for a Password within the Basic Menu.

 

NOTE: Please ensure to consult the Admin Guide as the command may very depending on the SIP / UC Software Version




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