[FAQ] What is the Standard Username and Password for a Poly Phone
Password Reset Request:
NOTE: Please be aware that Poly does not provide public information on how to reset a forgotten changed Local Admin Password. If the password has been lost Poly support or the prior owner of the phone needs to be contacted.
We do not disclose, within this official Poly community, how to reset the Phones if the Admin Password is lost.
Many of our partners utilize these phones and offer services and may have subsidized these phones, so we cannot publicly disclose the procedure to do so.
If your phone is still able to connect to the Provisioning server via a DHCP Option please reset the password via the Device Parameters documented in the Admin Guide or explained below.
An example configuration is attached which can be unzipped
Standard Username and Password using SIP or UC Software:
User name = Polycom (case sensitive)
Admin Password = 456
User Password = 123
You can change the Admin Password via:
Press Menu Key => select Settings => select Advanced => current Password => select Admin Settings => scroll to Change Admin Password
Standard Username and Password using ObiHai Software:
Username: admin Password: admin
Continuation of Polycom (not ObiHai):
In addition the Provisioning Server can be used to set the Password so a End User cannot make changes to the Phone settings.
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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.