[FAQ] What is the Standard Username and Password for a Polycom Phone
Password Reset Request:
NOTE: Please be aware that Polycom does not provide public information on how to reset a forgotten changed Local Admin Password. If the password has been lost Polycom support or the prior owner of the phone needs to be contacted.
We do not disclose, within this official Polycom community, how to reset the Phones if the Admin Password is lost.
Many of our partners utilize these phones and offer services and may have subsidized these phones, so we cannot publicly disclose the procedure to do so.
If your phone is still able to connect to the Provisioning server via a DHCP Option please reset the password via the Device Parameters documented in the Admin Guide or explained below.
An example configuration is attached which can be unzipped
Standard Username and Password:
User name = Polycom (case sensitive)
Admin Password = 456
User Password = 123
You can change the Admin Password via:
Press Menu Key => select Settings => select Advanced => current Password => select Admin Settings => scroll to Change Admin Password
In addition the Provisioning Server can be used to set the Password so a End User cannot make changes to the Phone settings.
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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.