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[FAQ] What is the Standard Username and Password for a Polycom Phone

Polycom Employee & Community Manager

[FAQ] What is the Standard Username and Password for a Polycom Phone

Password Reset Request:


NOTE: Please be aware that Polycom does not provide public information on how to reset a forgotten changed Local Admin Password.
If the password has been lost Polycom support or the prior owner of the phone needs to be contacted.


We do not disclose, within this official Polycom community, how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services and may have subsidized these phones, so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server via a DHCP Option please reset the password via the Device Parameters documented in the Admin Guide or explained below.

An example configuration is attached which can be unzipped


Standard Username and Password:


User name = Polycom (case sensitive)

Admin Password = 456

User Password = 123


You can change the Admin Password via:


Press Menu Key => select Settings => select Advanced => current Password =>  select Admin Settings => scroll to Change Admin Password


In addition the Provisioning Server can be used to set the Password so a End User cannot make changes to the Phone settings.


Please use the following as a template:


<device device.set="1">
<auth device.auth.localAdminPassword.set="1" device.auth.localAdminPassword=""/>


Change the localAdminPassword="" to the Password of your choice.


> UCS 4.0.0


Since UCS 4.0.0 the Web Interface has now the possibility to login as a User (restricted) or an Admin (unrestricted) with the standard passwords provided as above.




UC Software 5.4.0 or later


UC Software 5.4.0 added the new up.basicSettingsPasswordEnabled="1"  Parameter to prompt for a Password within the Basic Menu.


NOTE: Please ensure to consult the Admin Guide as the command may very depending on the SIP / UC Software Version

Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.