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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Using multiple Polycom 335 devices 

sip 4.1.0.84959

 

I have updated the bootROM and Application software already, so FTP server is functioning properly.

 

I have setup <MACADDRESSOFPHONE>.cfg and <MACADDRESSOFPHONE>-phone1.cfg with sample configuration data but no update is being made to the phone.

 

Getting error message "Error: Config. reverted"

 

 

3 REPLIES 3
HP Recommended

Hello tadyson,

welcome back to the Polycom Community.

I would suggest you check your app log on your ftp server for errors.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi SteffenBaierUK

 

The app.log doesn't show anything helpful (I think - I could be wrong). Here's a copy/paste from the app.log

 

000007.492|utilm|4|03|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
000007.510|tickt|4|03|soWebTicketCertMove: Could not copy key to new slot
000007.518|tickt|4|03|soWebTicketCertMove: Could not copy cert to new slot
000007.526|tickt|4|03|soWebTicketCertMove: Could not copy SIP user to new slot
000007.532|tickt|4|03|soWebTicketCertMove: Could not copy SIP uuid to new slot
000007.540|tickt|4|03|soWebTicketCertMove: Could not copy NTLM user to new slot
000007.548|tickt|4|03|soWebTicketCertMove: Could not copy NTLM domain to new slot
000007.556|tickt|4|03|soWebTicketCertMove: Could not copy SIP password to new slot
000007.564|tickt|4|03|soWebTicketCertMove: Could not copy server to new slot

 

Does this provide any insight?

HP Recommended

Hello tadyson,

Quoting from the UCS 4.1.0 Admin Guide page 330:

 

Missing files, config. reverted
This message displays when errors in the configuration and a failure to download the configuration files force the phone to revert to its previous (known) condition with a complete set of configuration files. This will also display if the files listed in the <MAC Address>.cfg file are not present on the provisioning server.


Above simply tells you that you must have specified a file in your configuration that is not available. It could also be a simple spelling mistake.

 

Please also ensure to always check the FAQ as we already have a post covering this:

 

Jan 18, 2013 QuestionWhat does the message "Missing files, config reverted" mean ?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.