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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi there,

 

Our firewall rules do not allow outbound connections to your FW server but I see the option for running my own server.   Can you give me details on what I need to set that up?

 

thanks,

-Alan

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Ops2K,

The FAQ is a overview for the different methods allowing you to upgrade.

 

Example for the Polycom hosted platform:

1211162704|copy |3|00|'http://downloads.polycom.com/voice/software/3111-48600-001.xml' from 'downloads.polycom.com(140.242.65.96)'

The IP in this case is 140.242.65.96

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

Also could you give me the IP address of your server as well as port numbers?  I might be able to get permission internally to open up our outbound to it.

HP Recommended

Hello @Ops2K,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

the IP's all easily to be found out simply using the tracert command in a dos window or your IT team can verify this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Traceroute to what host name?  I don't see a host name in the link you provided.  Or if it is there it is buried because you linked to an FAQ with dozens of questions and answers.

HP Recommended

Hello @Ops2K,

The FAQ is a overview for the different methods allowing you to upgrade.

 

Example for the Polycom hosted platform:

1211162704|copy |3|00|'http://downloads.polycom.com/voice/software/3111-48600-001.xml' from 'downloads.polycom.com(140.242.65.96)'

The IP in this case is 140.242.65.96

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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