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Factory Installed Certificates on IP560

Occasional Visitor

Factory Installed Certificates on IP560

I've bought a bunch of 560s and some only have self-signed certificates.  8x8 requires the Polycom factory installed certificate for authentication/configuration purposes.  They mentioned that I could contact Polycom and pay to have this done, but I can't seem to find anything, or even a number to call or email to contact.


Anyone have any idea about this?

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Polycom Employee & Community Manager

Re: Factory Installed Certificates on IP560

Hello treythompson,

welcome to the Polycom Community.


To my knowledge, as the name suggests, these certificates are only installed in the factory and not meant for end customer installation.

The Feature Descriptions & Technical Notifications contains this technical bulletin => here <= that gives an overview since when this facility was introduced and how you can import your own certificates.


Above depends on the yet currently unknown phone software that your phones are running.


All contact details for Polycom support are within my signature.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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