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Factory Reset VVX400

Occasional Visitor

Factory Reset VVX400

I have a VVX400 that is stuck at Starting Application.   After awhile, it times out, reboots and tries again.  I cannot get to the screen to do a factory reset nor is it getting an IP Address to use the web interface.

Is there another way to do a factory reset on it?

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Polycom Employee & Community Manager

Re: Factory Reset VVX400

Hello @bfry24 ,


Welcome to the Poly Community.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.


Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2