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Factory Reset w/out admin password

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Occasional Visitor

Factory Reset w/out admin password

Hi,

 

I recently swithed VoIP providers, and, as a result, I need to provision over my Polycom IP 6000. The only problem is when I try to reset it to factory settings, the default admin password does not work. I believe the admin password was changed when the phone was originally provisioned to our previous provider; however, I have no idea what the password is. Is there any possible way to reset it to factory settings without the admin password?

 

Thanks

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1 REPLY 1
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Polycom Employee & Community Manager

Re: Factory Reset w/out admin password

Hello tj,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

Please contact your prior provider or our support team .

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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