This may seem like a silly question but I was wondering if there was a way to factory reset any Polycom VVX phones without losing the vlan ID. I want to be able to reset a phone and reprovision it using ZTP but it if has a vlan it will come up with no IP address.
Is there a blank config file I can send it or a command I can use?
Hello @TeleRama ,
Welcome to the Poly Community.
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UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
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Not knowing how you added the source of the VLAN to the phone here is an overview of the different methods to reset:
Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?
Resolution: Please check => here <=
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