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Factory reset a vvx410

Steve Lewis

Factory reset a vvx410



One of our customers is interested in using a number of vvx410 handsets on a 3CX phone system which we are proposing. They have provided us with a test handset but unfortunately the defautl admin password has been changed from the standard 456. The customer doesn't know what they new admin password is.


Could anyone provide assitance on how we can reset the test handset, so that we can try provisioning this on our 3CX environment for the customer.


Thanks in advance


Kind Regards


Steve Lewis

Network Developer

Curveball Solutions UK Ltd.

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Polycom Employee & Community Manager

Re: Factory reset a vvx410

Hello Steve Lewis,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2