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Factory reset a vvx410

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Member

Factory reset a vvx410

Hi

 

One of our customers is interested in using a number of vvx410 handsets on a 3CX phone system which we are proposing. They have provided us with a test handset but unfortunately the defautl admin password has been changed from the standard 456. The customer doesn't know what they new admin password is.

 

Could anyone provide assitance on how we can reset the test handset, so that we can try provisioning this on our 3CX environment for the customer.

 

Thanks in advance

 

Kind Regards

 

Steve Lewis

Network Developer

Curveball Solutions UK Ltd.

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1 REPLY 1
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Polycom Employee & Community Manager

Re: Factory reset a vvx410

Hello Steve Lewis,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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