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Factory reset soundpoint ip 330

Peter Keur
Occasional Visitor

Factory reset soundpoint ip 330

Good afternoon,

 

I would like to know how to reset the polycom soundpoint ip 330 to factory defaults.

 

The phone was configured with a device profile, i tried to renew the device profile but it didn't work quite well...

Now when the phone boots it keeps saying "could not download MACaddress.cfg" and "error, application is not present!".

 

My supplier told me i had to set the phone to factory defaults.

 

I'm not able to set the phone to factory defaults. I can reset the configuration with keys 1 3 5 7.

I'm not able to open the menu....

 

Is there a solution to set the phone to factory default?

 

regards,

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Factory reset soundpoint ip 330

Hello Peter,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 27, 2012 QuestionI get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=

 

or

 

Oct 10, 2012 Question: I get the error Message "error loading 00xxxxxxxxxx.cfg" and then Phone continues to reboot

Resolution: Please check => here <=

 

The above explain that you need a Provisioning server.

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

A Factory Reset is explained here:

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Peter Keur
Occasional Visitor

Re: Factory reset soundpoint ip 330

Hi Steffen,

 

Thanks for answering my question.

 

I configured the phone with a provisioning server / username / password. (the same as my other phones, different username /pw offcourse)

I still receive the same errors. The other phones work fine.

 

I'm not able to open the webinterface, or the menu on the phone, but i still can ping the phone.

I think the phone is formatted, i'm able to reset configuration, but i would like to set the phone to factory default....i think some old config still available or so.

 

regards,

 

 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Factory reset soundpoint ip 330

Hello Peter,


The Facotry reset  multiple key combination must be actioned straight after the reboot as described in the above linked FAQ post.

 

Depending on the currently installed BootROM / Updater Software either during the countdown or press cancel and then during the countdown.

 

To troubleshoot why the phone is not contacting the Boot Server you will need to setup a spanned port and use wireshark to check the DHCP request and any outgoing communication from the phone.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4