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Factory reset

Occasional Contributor

Factory reset

Hi Team,


Is there a way to factory reset a Polycom phone by the configuration file?

Thanks and regards,




Message 1 of 2
Polycom Employee & Community Manager

Re: Factory reset

Hello @Nancy_ ,


Welcome back to the Poly Community.

Could I kindly ask you to provide an update n this post >here< as I am aware this was resolved?


For your new issue no you cannot. You could use the REST API which is documented in the FAQ.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2