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Failed Registration

Occasional Visitor

Failed Registration

The display windows stated NOT registered. So I followed the step to register and then it stated FAILED Registration.

I have updated the software, unplugged all cords and re-plugged, diagnostics, rebooted and still unable to register successfully.

Please Help.



Message 1 of 3
Occasional Visitor

Re: Failed Registration

what phone release are you using. please make sure you specified your sntp server and also youu registrered your sip servers correctly on sip configuration.

Message 2 of 3
Polycom Employee & Community Manager

Re: Failed Registration

Hello rdeluna150,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3