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Failed to convert Microsoft Dial Plan

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Advisor

Failed to convert Microsoft Dial Plan

Hello,

 

My phone is connected Lync server, and I see the following error in phone's log:

0528145229|utilm|4|00|Failed to Convert MicroSoft Dial plan: ^\+?[\s()\-\./]*1?[\s()\-\./]*\(?\s*([2-9]\d\d)\s*\)?[\s()\-\./]*(\d\d\d)[\s()\-\./]*(\d\d\d\d)[\s]*
0528145229|utilm|4|00|Failed to Convert all the MicroSoft(Lync) Dial plans

 

I'm able to make and receive calls, just not sure how to resolve this error.  My phone is on version 4.1.2

 

 

Shawn

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2 REPLIES 2
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Polycom Employee & Community Manager

Re: Failed to convert Microsoft Dial Plan

Hello Shawn,

 

this is most likely caused by an incompatibility of the dial plan used on LYNC in comparison with our phones native digitmap.

 

I suggest you change the log level for utilm to 2 and then escalated this via your Polycom reseller to Polycom support.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 2 of 3
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Frequent Advisor

Re: Failed to convert Microsoft Dial Plan

shawn

 

did you find an answer to this as i am having the same problem?

 

thanks

 

jack

 

Message 3 of 3