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Firmware Update Detects Usage

Occasional Contributor

Firmware Update Detects Usage

Trio 8800


I was performing an update today while the Trio was in use. I noticed it was taking much longer than usual but right when the meeting was closed the Trio went about restarting and installing the new firmware. Does the update service put itself on hold when the device is in use or did it happen to be coincidence the update proceeded right as the device went idle?

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Polycom Employee & Community Manager

Re: Firmware Update Detects Usage

Hello ,


A couple or if not all of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution".


If they are in this state nobody finding them via a community search will know if an answer or advice was useful and has helped you.


Could you therefore kindly go over them and mark or answer as appropriate ?


We have asked this on multiple occasions without much luck.


If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 


Please ensure to provide feedback especially for the posts where I had asked you to open a support ticket.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2