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Flexible seating call history

Radu Andrei
Visitor

Flexible seating call history

Hi!

 

  Wondered if we have the option for fleaxible seating to overwrite the call history for the host with the guest one. I know in the past this was not possible as the phone is keeping a record of the call history even after reboot/reset and importing a ne user-calls.xml, was just appending the imported log to the existing one. 

  Since the Flexible seating is now supported, is there a way to remove the host/ previously logged guest call log, on new guest login?

 

  Thanks!

  Radu

Message 1 of 9
8 REPLIES 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Flexible seating call history

Hello Radu,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

 

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
Radu Andrei
Visitor

Re: Flexible seating call history

5.5.0.20556

Message 3 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Flexible seating call history

Hello Radu,

This may be a limitation on the BroadSoft end as we have the functionality.

 

I suggest to work with BroadSoft on this and our reference for this is VOIP-111520

 

You could probably modify the <mac>.cfg section for CALL_LISTS_DIRECTORY=""

The CALL_LISTS_DIRECTORY="" can be used to store/load the <mac>-calls.xml or <username>-calls.xml files. If nothing is specified the files are stored / loaded in/from the root directory.

 

Simply add a FTP server or so to upload it to somewhere else.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
Radu Andrei
Visitor

Re: Flexible seating call history

Hello Steffen!

 

  The problem is not on BS, as the file is uploaded, stored and downloaded succesfully, but when is downloaded by Polycom it is appended to the localy saved call history on the phone and is not replacing the locally stored call history.  Wondered if there is a way of replacing the local call history with the downloaded file.

 

   Regards, 

   Radu Andrei

Message 5 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Flexible seating call history

Hello Radu,


any change to the current behavior requires a feature request:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9
Radu Andrei
Visitor

Re: Flexible seating call history

Hi!

 

  Just to be sure:

 

   You confirm that the current working mode for Polycoms with version 5.5.0 and higher, that support flexible seating, do not support having the flexible seating guest call-log and changing the current behaviour (addinng guest log to local log) requires a feature request?

 

   thanks!

Message 7 of 9
Mihai Pruna
Occasional Visitor

Re: Flexible seating call history

Hi

 

Could you please confirm if this is the expected behavior?

There is also a SR for this (1-5750934091).

 

Regards,

Mihai

Message 8 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: Flexible seating call history

Hello Mihai,

welcome to the Polycom Community.

Your case is with one of my colleagues but I am awaiting some feedback from the Product Management Team. Over the Easter Holidays and personal PTO this got lost.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 9