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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: Flexseating reboot
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10-04-2016 08:47 AM
Hello,
We are using polycom phones on our broadsoft platform R21. On our platform you can choose between a "normal" provisioning and a flexseating provisioning. In this case i have a question about flexseating.
When a customer enters there credentials the phone will reboot to get the rest of the config. This is needed because we a sending a check-sync so the phone will boot and get the rest of the config. Customers wants to speed this up, so we tried switching from check sync to resync. In the resync scenario the phone will not boot but it isn't working proporly. The phone will not register and you cannot make a call. Also the blf list will stay empty until you reboot. But some user settings are showing like the extension.
Does a polycom phone need to reboot with flexseating or is there a parameter you can use in the config file so everything will be filled in when entering you credentials?
Kind Regards,
Lars
Solved! Go to Solution.
Accepted Solutions
10-04-2016 09:22 AM
Hello Lars,
welcome to the Polycom Community.
It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Read First"
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
In addition did you ever raise this with our support team => here <= or found your won solution?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-04-2016 09:22 AM
Hello Lars,
welcome to the Polycom Community.
It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Read First"
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
In addition did you ever raise this with our support team => here <= or found your won solution?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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