Plantronics + Polycom. Now together as Poly Logo

Forced return to IDLE screen

SOLVED
Highlighted
Occasional Advisor

Forced return to IDLE screen

In pushing XHTML to the screen of VVX and Soundpoint phones we need to be able to clear the active screen and immediately return to the Idle screen. Searched through the doc but cannot find anything to do this. Is it available and if yes what's the command sequence?

 

Thanks - J

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Forced return to IDLE screen

Jeff,

 

the link was for you as a destination to post your question.

 

Above is the developer section of the community.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: Forced return to IDLE screen

Hello jeffr,

welcome to the Polycom Community.

This is best posted => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Advisor

Re: Forced return to IDLE screen

Hi

I was unable to find anything on that link that was relevent to forcing the transition from the active to the idle screen.

 

We have written an application which pushes calls to a call queue that is accessed via soft buttons on the screen of the VVX phone. When someone presses a button and takes a call then we need to remove that button from the display. While there are other calls waiting to be answered, the new queue is posted and everything is hunky dory. However when the last call is picked up instead of staring at a blank screen we want to instanlty go to the Idle screen which shows (pictorially) the phones deployed and their state (active,ringing,idle etc). So its forcing this last transition that is proving to be a problem, any help would be appreciated.

 

Thanks - J

 

PS Any plans to replace the HTTP PUSH with the WebSockets protocol. Much cleaner and easier to deploy from teh cloud.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Forced return to IDLE screen

Jeff,

 

the link was for you as a destination to post your question.

 

Above is the developer section of the community.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4