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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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When a phone call comes in you can choose to forward the call by hitting the foward button. But it doesn't take you to the local or corporate directory just a place where you have to know the number to forward on the top of your head.

 

Can we change this behavior to navigate to the local or corporate directory?

12 REPLIES 12
HP Recommended

Depending on the phones you are using you might fill up the slots already on the phone with contacts from the directory. Though if you need to add more then you will need to connect a Polycom SoundPoint IP Expansion Module. http://www.polycom.com/products-services/voice/desktop-solutions/soundpont-ip-series/soundpoint-ip-b...

 


I don't think you can access to the Corp Directory with out making a new call. So you would have to call the person back and then transfer them over using the Corp Directory. 

HP Recommended
Hi Kyle,

Again it is always useful to state the phone model and the current software version.
Looking at your prior posts I assume you are using the vvx500.

Are you running the latest software UCS 4.1.5?

Please provide some more details so others can attempt to assist you. In addition the support page holds multiple illustrated guides .

Best regards

Steffen Baier
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
Phone Information      
Phone Model              VVX 500      
Part Number              3111-44500-001 Rev:A      
MAC Address              00:04:F2:B2:0D:F1      
IP Address              10.0.1.111      
UC Software Version              4.0.4.2906      
BootROM Software Version              5.0.4.0497

 

 

HP Recommended
Kyle,

Nowhere near a phone at present and don't know from memory. I suggest testing UCS 4.1.5 and if that fails contact your reseller/Polycom support.

Posted from a mobile device
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Polycom direct support would know better than our "providers"

 

I should have baught the phones directly through you guys if you are going to deny me direct support if I buy through an imtermediary.

 

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/pro...

 

There is plenty info here about diverting calls but nothing specific to changing the call forward to the local directory or corporate directory like I'm looking for.

 

HP Recommended

Kyle,

Your reseller can and should raise a ticket with Polycom support for you. This is the support model for end customers.
If that fails raise a ticket via the web as outlined in my signature.

Did you try the latest software as suggested?

Replied from a mobile device

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I have upgraded our software to 4.1.5.3071

 

 

 

HP Recommended
Hello Kyle,

Did this address your issue?

If not please follow up as advised.

Best regards

Steffen Baier
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

No this issue is not resolved. And, it may not be possible but I was just looking for confirmation.

 

Our "provider" ( the middlement we purcahsed the phones through ) will not contact polycom on our behalf as its too much effort.

 

I've tried the web request link but the serial number isn't recnognized when I enter it. Which I know is false since i called poylcom directly gave them the same serial number, they looked up the phones and said, "we can't help you we can only help the middle men". Ridiculous. I'm the one who paid for the phones I should get support.

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