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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Hello Kyle,

I am unsure about the serial number issue and I assume you are based in North America but our official procedure only allows end customers to use the web ticket and resellers the direct support approach.

You have paid your reseller the money for our products and if they refuse to raise a support ticket for you after paying your money you should liaise with them.

Best regards

Steffen Baier
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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Kyle,

 

I tested this today in my lab and this is working as designed.

 

A feature request would need to be raised via your Polycom reseller providing a business case via a Polycom sales engineer.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you for taking the time to look into that.

 

It's not that big of an issue, it would just be nice if it was easily configurable. I'm not sure what the idea is behind the current behavior but thought I would check.

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