Plantronics + Polycom. Now together as Poly Logo

Forward a call using the local or corporate directory

Frequent Advisor

Forward a call using the local or corporate directory

When a phone call comes in you can choose to forward the call by hitting the foward button. But it doesn't take you to the local or corporate directory just a place where you have to know the number to forward on the top of your head.

 

Can we change this behavior to navigate to the local or corporate directory?

Message 1 of 13
12 REPLIES 12
Polycom Employee

Re: Forward a call using the local or corporate directory

Depending on the phones you are using you might fill up the slots already on the phone with contacts from the directory. Though if you need to add more then you will need to connect a Polycom SoundPoint IP Expansion Module. http://www.polycom.com/products-services/voice/desktop-solutions/soundpont-ip-series/soundpoint-ip-b...

 


I don't think you can access to the Corp Directory with out making a new call. So you would have to call the person back and then transfer them over using the Corp Directory. 

Message 2 of 13
Polycom Employee & Community Manager

Re: Forward a call using the local or corporate directory

Hi Kyle,

Again it is always useful to state the phone model and the current software version.
Looking at your prior posts I assume you are using the vvx500.

Are you running the latest software UCS 4.1.5?

Please provide some more details so others can attempt to assist you. In addition the support page holds multiple illustrated guides .

Best regards

Steffen Baier



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 13
Frequent Advisor

Re: Forward a call using the local or corporate directory

Phone Information      
Phone Model              VVX 500      
Part Number              3111-44500-001 Rev:A      
MAC Address              00:04:F2:B2:0D:F1      
IP Address              10.0.1.111      
UC Software Version              4.0.4.2906      
BootROM Software Version              5.0.4.0497

 

 

Message 4 of 13
Polycom Employee & Community Manager

Re: Forward a call using the local or corporate directory

Kyle,

Nowhere near a phone at present and don't know from memory. I suggest testing UCS 4.1.5 and if that fails contact your reseller/Polycom support.

Posted from a mobile device



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 13
Frequent Advisor

Re: Forward a call using the local or corporate directory

Polycom direct support would know better than our "providers"

 

I should have baught the phones directly through you guys if you are going to deny me direct support if I buy through an imtermediary.

 

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/pro...

 

There is plenty info here about diverting calls but nothing specific to changing the call forward to the local directory or corporate directory like I'm looking for.

 

Message 6 of 13
Polycom Employee & Community Manager

Re: Forward a call using the local or corporate directory

Kyle,

Your reseller can and should raise a ticket with Polycom support for you. This is the support model for end customers.
If that fails raise a ticket via the web as outlined in my signature.

Did you try the latest software as suggested?

Replied from a mobile device




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 13
Frequent Advisor

Re: Forward a call using the local or corporate directory

I have upgraded our software to 4.1.5.3071

 

 

 

Message 8 of 13
Polycom Employee & Community Manager

Re: Forward a call using the local or corporate directory

Hello Kyle,

Did this address your issue?

If not please follow up as advised.

Best regards

Steffen Baier



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 9 of 13
Frequent Advisor

Re: Forward a call using the local or corporate directory

No this issue is not resolved. And, it may not be possible but I was just looking for confirmation.

 

Our "provider" ( the middlement we purcahsed the phones through ) will not contact polycom on our behalf as its too much effort.

 

I've tried the web request link but the serial number isn't recnognized when I enter it. Which I know is false since i called poylcom directly gave them the same serial number, they looked up the phones and said, "we can't help you we can only help the middle men". Ridiculous. I'm the one who paid for the phones I should get support.

Message 10 of 13