When a phone call comes in you can choose to forward the call by hitting the foward button. But it doesn't take you to the local or corporate directory just a place where you have to know the number to forward on the top of your head.
Can we change this behavior to navigate to the local or corporate directory?
Depending on the phones you are using you might fill up the slots already on the phone with contacts from the directory. Though if you need to add more then you will need to connect a Polycom SoundPoint IP Expansion Module. http://www.polycom.com/products-services/voice/desktop-solutions/soundpont-ip-series/soundpoint-ip-b...
I don't think you can access to the Corp Directory with out making a new call. So you would have to call the person back and then transfer them over using the Corp Directory.
|Phone Model||VVX 500|
|Part Number||3111-44500-001 Rev:A|
|UC Software Version||184.108.40.20606|
|BootROM Software Version||5.0.4.0497|
Polycom direct support would know better than our "providers"
I should have baught the phones directly through you guys if you are going to deny me direct support if I buy through an imtermediary.
There is plenty info here about diverting calls but nothing specific to changing the call forward to the local directory or corporate directory like I'm looking for.
Your reseller can and should raise a ticket with Polycom support for you. This is the support model for end customers.
If that fails raise a ticket via the web as outlined in my signature.
Did you try the latest software as suggested?
Replied from a mobile device
No this issue is not resolved. And, it may not be possible but I was just looking for confirmation.
Our "provider" ( the middlement we purcahsed the phones through ) will not contact polycom on our behalf as its too much effort.
I've tried the web request link but the serial number isn't recnognized when I enter it. Which I know is false since i called poylcom directly gave them the same serial number, they looked up the phones and said, "we can't help you we can only help the middle men". Ridiculous. I'm the one who paid for the phones I should get support.